Asking for username/pw after migration

[search66]

Good morning fellow techies! I have a very strange problem, and I'm totally stumped... so I'm blasting my problem across the net in different venues. Anyway, I recently migrated my one PC to a new one (via software called 'Move Me')... It's similiar to 'Aloha Bob' except that I did it via my home LAN.

I don't use Outlook at home for my email, but my wife does. When she tried to send/receive it prompted for a username and pw. I verified both, as well as the settings... Nothing. So, I tried creating one using my account. It worked fine.

Tried the detect/repair.. Nothing. Uninstalled, and cleaned the registry the best I could and deleted the Outlook profile. Reinstalled, and still nothing.

My question is this... Is there a file somewhere that contains her information that is causing a conflict? Any suggestions would be very helpful...

GO TEAM VOLTRON!

[TheFlash428]

It is possible. I am not sure what type of account it is (exchange, POP, etc...), but I do know that offline storage files (.ost) for example, don't like to be migrated from machine to machine--even if they are being used on the same profile. It sounds like there were existing local settings that may not have transferred to the new machine.

What would I do? make sure the Outlook profile in question is backed up to a .pst file (if that isn't the default delivery location already--if so, note the location of that file). Delete the profile from the "mail" option under the control panel, and re-build the mail profile. Once that it done, you can import the messages (calendar/contacts/etc) from the previous PST into the new profile. As I first mentioned, this process is dependant on what type of mail account this is, but I hope it helps.