pfisher Posted April 4, 2011 Posted April 4, 2011 I have a problem with Office XP SP3. I am running Windows XP SP3 and of course Office XP SP3. The original problem was when you search for a Clip Art image, it will FREEZE Word. The actual error message:"MS Word has encountered a problem and needs to close. The information you were working on might be lost. MS can try to recover it for you". There is a setting somewhere that is being remembered. Here is what I have done:1. Uninstalled with Add/Remove Office XP, Media Content (Clip Art), and Publisher2. Reinstalled Office XP3. Uninstalled Office XP, Media Content, and Publisher with Revo Uninstaller4. Reinstalled Office XPThe first two, I performed under Administrator then the last two I performed under the user. Again, I removed ALL traces of Office XP using REVO Uninstaller. Office XP or Clip Art is remembering a setting somewhere on the computer.In addition to what I did above, here is other steps:1. I deleted all traces of NORMAL.dot. Launched Word again which it recreates NORMAL.dot2. I launched Word in SAFE MODE. 3. I ran a Anti-Malware program to scan/clean any objects.4. I deleted MS XPS Document Writer and reinstalled this driver. Next, I set this driver as the default.5. I logged on to the computer as myself (Administrator) which this problem follows me. Nothing above worked at all. The problem STILL exists. Ironically, I have the same problem on a completely other computer running Windows XP SP3 with Office XP SP3. I have three forums going EE, WA, and this one to try to help resolve my problem. Nobody has the solution yet.
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