Outlook 2007

[Larry_from_LA]

We have a very large e-mail that has been clogging the Outbox for days.

We have tried to delete it and also tried to move it to the junk folder.

We can not do either.

What do we have to do in order to delete this e-mail?

Larry from Los Angeles

lschenker@gmail.com

[cluberti]

First, disconnect from the network so no new mail comes in. Next, close Outlook, create a new PST from the mail applet in the control panel, change the user's profile to use the new PST as the default delivery location, then save/close the mail applet and restart Outlook. You can then open the old PST and delete the message (MAPI won't have a lock on that outbox anymore, so the message is freed to be deleted), close Outlook, and go back to the control panel mail applet and set the old PST back as the default delivery location. You can then remove/delete the new PST as well.