Printing issue....3rd party app.

[squatpuke]

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At work, we use a 3rd party application that sends print jobs through IE (I think) to be printed...

On a select few computers, the heading on the printout overlaps the 1st three lines...

The problem is definitely NOT the print driver but is profile based....if I wipe the profile of the user and recreate...it works fine for a time, but then starts overlapping again after x amount of days or whatever is causing this problem reoccurs...

I've deleted \local settings\temp in a bad profile, but that doesn't seem to fix the problem...in fact, within that folder I can see the temp print jobs (as *.htm) and can double click, see them in Explorer and even print them perfectly from Explorer...just not from the application.

Any other recommendations as to what files I might need to delete in a user profile to reset whatever template IE7 might be using.

The application printing works fine on many,many other machines and/or printers 99% of the time....I just have a select few that have some corrupt print file in a user profile that needs fixed.

I can wipe and create a new profile, but it's pretty troublesome for end user and IT.

[cluberti]

I would suggest saving off a "working" ntuser.dat profile, then compare it to one that breaks over time to see what is different. You can load .dat hives in regedit to compare.

This is usually a problem with the print driver barfing into the user profile's registry, but I've seen other things cause it.