customized contact form issues.

[mr_malkovich]

Hey All...

Running Outlook 2003 on a PC and a laptop, both using XP Pro. I recently signed up with a Microsoft exchange host by the name of Mailstreet. Once doing that I designed a customized Outlook contact form by the name of 061907, saved it to the Personal Forms Library, then right-clicked on my Contacts folder, went to Properties, and made sure that the "When posting to this folder, use: " dropdown was set to 061907. This worked dandy for several weeks until one day when I was out of the country (of course), I tried to open a new contact file, I received the dreaded "this form could not be found. Contact your administrator." pop-up. I also noticed that half the emails in my inbox had turned into Posts (yellow note icon). I went to my flash drive, where I had a copy of 061907 stored, and resaved that over the old version I had in my Personal Forms Library. That helped, in that my customized form returned, but every time I clicked on an existing contact or clicked on New Contact, the computer would do nothing for ten seconds, a pop-up saying "Done." would appear, and THEN my desired contact form would appear. Very irksome.

So I got home and fired up my desktop and it is doing the exact same thing! And since I was told that custom Outlook contact forms are all dealt with locally, it all seems a bit weird to me. I found this article (http://www.kbalertz.com/kb_839804.aspx) which deals with this problem. It suggests that there is some kind of conflict between the cache and the actual file, which sounds reasonable. It also suggested that to troubleshoot, I temporarily disable the custom Visual Basic Scripting code in the form by holding down Shift while clicking on a contact file and voila, no pause, no "Done.", just my file. So now that we have found a temporary solution - hiolding down Shift to disable VBS - the question is: what do I do to achieve a permanent fix, without having to resort to the Shift solution every time I want to access a contact file without waiting ten seconds? Any and all help is GREATLY appreciated.