How to get EN hotfix from Microsoft?

[888]

I just found out that there is a hotfix for a hotfix (how typical of Msoft LOL), but Msoft does not provide link to ENglish version.

More specifically:

"After you apply security update 839645 to a computer running Windows NT 4.0 without Active Desktop, shortcuts to files and folders from the desktop may no longer work."

Thats exactly the problem Im having on the NT4 box I just fixed up.

And so there is KB871262, which is a hotfix for what hotfix KB839645 screwed up... BUT:

it is available in various Asian languages (ie HERE in Japanese, and HERE in Traditional Chinese), yet if you want it in EN you get a link to "contact Microsoft" (probably another case of a fee-based support).

WTF!

I had enough bad experience (mostly) with Msoft support not to bother with mmailing them, so my questions is this:

does anyone have a download link or a file "WindowsNT4Workstation-KB871262-x86-ENU.exe"

TIA

edit:

I retraced my steps, installed shell update, and after installation of 839645 shortcuts work, but they no longer display customized shortcut overlay icons - I remember having same problem on W2K after Rollup Update few years ago IIRC, but I don't remember how I fixed it :/

edit2:

and now 885258 and 905495 insist I don't have IE6 SP1 installed...

oh for crying out loud, really F* you all crappy Msoft coders!

Edited August 2, 2007 by 888

[cluberti]

You should look here.

[888]

You should look here.

Well, what did I say about contacting Msoft?

Hello,

Thank you for contacting Microsoft Customer Service.

I understand that you would like to obtain hotfix as per KB871262.

I would like to inform you that the hotfix you requested is not available for English language. However, for further assistance, I suggest you to contact Microsoft IT Professionals at: (800) 936-4900. Monday through Friday from 6:00 A.M. to 6:00 P.M. Pacific Time. They would be in a better position to assist you regarding your issue.

I hope your issue is resolved soon.

Thank you,

/name removed/

Microsoft Online Customer Service Representative

[Mijzelf]

I just found out that there is a hotfix for a hotfix (how typical of Msoft LOL), but Msoft does not provide link to ENglish version.

"After you apply security update 839645 to a computer running Windows NT 4.0 without Active Desktop, shortcuts to files and folders from the desktop may no longer work."

I suppose you mean this one?

In this article is stated: 'Note The information in this article applies to the Korean, Japanese, Simplified Chinese, Traditional Chinese, and Pan Chinese versions of Windows NT 4.0.'

It looks to me it has somthing to do with Unicode filenames, which are not used in English Windows.