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System Service Exception crashing

David Perez
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David Perez

David Perez

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Running XP64 with SP2 on a newly built system.

MSI 965 Platinum with 4GB of memory

xfx 8600GT video

When I select the Security Center icon from the system tray the system displays

a System Service Exception and reboots. I haven't seen the error a lot during

normal program execution, although it also threw the same error when doing a

quick scan from Windows Defender this morning...

I did a search in here and didn't see any other topics, but if I can't run Windows

Defender, and just attempting to get into the Security Center also causes the

error, I'm a bit concerned...

What other info is needed to diagnose and correct this?

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David Perez

David Perez

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Wow, is this forum as quiet as it appears? Is there someplace else where all the XP64 problems are being discussed?

Anyhow, I appear to be getting a full memory dump. I hit the symbol tray icon for the system security (the one that

incessantly tells me I don't have a virus checker when I'm using Windows Defender), and of course, it crashed the

system.

I ran windbg, and although it says it doesn't like my symbols, I did get the following... I'm ABSOLUTELY not a reader

of dumps on Windows, but I hit !analyze (down below) and got a module of nv4_disp, which I hit, and got the bottom

set of data... Am I correct that this dump is saying the nvidia module is causing the crash? A video driver? Which

hasn't caused any problems with ANYTHING else on the box?

Loading Dump File [C:\WINDOWS\MEMORY.DMP]

Kernel Complete Dump File: Full address space is available

Symbol search path is: c:\websymbols;SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols

Executable search path is: c:\windows\i386

Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (2 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 3790.srv03_sp2_rtm.070216-1710

Kernel base = 0xfffff800`01000000 PsLoadedModuleList = 0xfffff800`011d5100

Debug session time: Thu Aug 2 09:48:05.546 2007 (GMT-5)

System Uptime: 0 days 0:10:00.281

Loading Kernel Symbols

....................................................................................................

..................

Loading User Symbols

..............................

Loading unloaded module list

.........................

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {80000003, fffff80001026d90, fffffadf8ba9e540, 0}

*** ERROR: Symbol file could not be found. Defaulted to export symbols for nv4_disp.dll -

Probably caused by : nv4_disp.dll ( nv4_disp+1f6c97 )

Followup: MachineOwner

1: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)

An exception happened while executing a system service routine.

Arguments:

Arg1: 0000000080000003, Exception code that caused the bugcheck

Arg2: fffff80001026d90, Address of the exception record for the exception that caused the bugcheck

Arg3: fffffadf8ba9e540, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.

Debugging Details:

------------------

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

FAULTING_IP:

nt!DbgBreakPoint+0

fffff800`01026d90 cc int 3

CONTEXT: fffffadf8ba9e540 -- (.cxr 0xfffffadf8ba9e540)

rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000

rdx=fffffadf8ba9ed80 rsi=fffffa8001b7efc0 rdi=fffff97fffb93c70

rip=fffff80001026d90 rsp=fffffadf8ba9ed58 rbp=0000000000004100

r8=ffffffffffffffff r9=fffffadf8ba9ed80 r10=fffff97fffa27b70

r11=fffffadf8ba9ef80 r12=0000000000000000 r13=fffffa8001b7efc0

r14=0000000000000000 r15=fffffa8001b7efd0

iopl=0 nv up ei pl zr na po nc

cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00000246

nt!DbgBreakPoint:

fffff800`01026d90 cc int 3

Resetting default scope

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: rundll32.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff97fff67ec97 to fffff80001026d90

STACK_TEXT:

fffffadf`8ba9ed58 fffff97f`ff67ec97 : fffffadf`9b3fd7a0 fffff800`01046f08 fffff800`011dc300 ffffffff`ffffffff : nt!DbgBreakPoint

fffffadf`8ba9ed60 fffff97f`ff57b4c6 : 00000000`00000400 00000000`00000001 fffffadf`8ba9f200 00000000`00000000 : nv4_disp+0x1f6c97

fffffadf`8ba9f1d0 fffff97f`ff57bfdd : fffffa80`0115c800 00000000`00400000 fffffadf`8ba9f2f0 fffffadf`8f09d24d : nv4_disp+0xf34c6

fffffadf`8ba9f230 fffff97f`ff56f942 : 00000000`00000000 00000000`00000000 fffffa80`01b7e800 00000000`00000000 : nv4_disp+0xf3fdd

fffffadf`8ba9f290 fffff97f`ff5fd624 : 00000000`00000000 00000000`00000000 fffffa80`01b7e200 fffffa80`01b7e480 : nv4_disp+0xe7942

fffffadf`8ba9f390 fffff97f`ff553df3 : fffffa80`0115ee80 00000000`00000000 00000000`00000000 00000000`00000000 : nv4_disp+0x175624

fffffadf`8ba9f760 fffff97f`ff5a4d7f : fffffa80`00ce19b0 fffff800`0102d519 fffff97f`ff46f460 ffffffff`ffffffff : nv4_disp+0xcbdf3

fffffadf`8ba9f860 fffff97f`ff5e366e : 00000000`00000000 fffff97f`ff2a90e2 00000000`00000010 00000000`00010206 : nv4_disp+0x11cd7f

fffffadf`8ba9f9d0 fffff97f`ff0e7981 : 00000000`00000000 fffffa80`02882f60 fffffa80`00ab6010 fffffa80`007f8020 : nv4_disp+0x15b66e

fffffadf`8ba9fa00 fffff97f`ff46fdb9 : fffffa80`00cda9e0 00000000`00000001 00000000`00000000 fffffadf`8ba9fb28 : win32k!WatchdogDdCreateSurface+0x75

fffffadf`8ba9fa40 fffff97f`ff4707b7 : fffffa80`008a4ce0 fffffadf`8ba9fdd0 00000000`000ac600 00000000`000ac510 : dxg!dwDdCreateSurfaceOrBuffer+0x959

fffffadf`8ba9fc40 fffff97f`ff0e897f : fffff683`ffbfe680 fffffa80`008a4ce0 00000000`00000000 fffffadf`9a8b9040 : dxg!DxDdCreateD3DBuffer+0x37

fffffadf`8ba9fc90 fffff800`0102e3fd : fffff6fb`7dbed078 00000000`00000000 fffffadf`9a8b93b0 fffffa80`007f6000 : win32k!NtGdiDdCreateSurface+0x3f

fffffadf`8ba9fce0 000007ff`7fcbfffa : 000007ff`7fcd0f27 00000000`00000000 00000000`606afe70 fffff97f`ff034f40 : nt!KiSystemServiceCopyEnd+0x3

00000000`000ac408 000007ff`7fcd0f27 : 00000000`00000000 00000000`606afe70 fffff97f`ff034f40 00000000`0000000c : GDI32!ZwGdiDdCreateSurface+0xa

00000000`000ac410 000007ff`793e16eb : 00000000`000f79f0 00000000`000f79f8 ffffffff`ffffffff 00000000`000f79f0 : GDI32!DdCreateSurface+0x348

00000000`000ac5b0 000007ff`793e1a45 : 00000000`000f8370 00000000`00020794 ffffffff`ffffffff 00000000`000f79f0 : dciman32!DllMain+0xea

00000000`000ac690 000007ff`765f48f9 : 00000000`01e547e0 00000000`01e56d10 00000000`01e553e0 000007ff`793e0000 : dciman32!DCICreatePrimary+0x145

00000000`000ac940 000007ff`765f5e2b : c0000000`c0000000 42080000`43540000 00000000`01e547e0 00000000`00000001 : gdiplus!EpScanGdiDci::LazyInitialize_Dci+0x119

00000000`000ac970 000007ff`765f957f : 00000000`00000000 00000000`00000000 00000000`000ec3a0 000007ff`764c3ec3 : gdiplus!EpScanGdiDci::Start+0x9b

00000000`000ac9c0 000007ff`766179be : 00000000`01e53f30 00000000`01e56e40 00000000`ffeff3fe 000007ff`76548505 : gdiplus!DpDriver::FillPath+0xdf

00000000`000acb50 000007ff`76618cb3 : 00000000`01e54030 00000000`00000000 00000000`00000000 00000000`01e56d10 : gdiplus!DriverGdi::FillPath+0x8e

00000000`000acbc0 000007ff`764e184f : 00000000`000ad018 00000000`00000255 00000000`024058b0 00000000`01e56c80 : gdiplus!DriverMulti::FillPath+0x1d3

00000000`000accb0 000007ff`764e34d1 : 00000000`000ad018 00000000`00000000 00000000`01e56c80 00000000`00000000 : gdiplus!GpGraphics::RenderFillPath+0xff

00000000`000acd00 000007ff`764b6c5d : 00000000`00000020 00000000`00000000 00000000`00000000 00000000`77c421f7 : gdiplus!GpGraphics::FillRects+0x401

00000000`000acfd0 000007ff`764b6cdb : 00000000`ffeff3fe 000007ff`764c36e0 00000000`00000005 00000000`00000000 : gdiplus!GdipFillRectangle+0x11d

00000000`000ad060 000007ff`5bbbb263 : 00000000`00000000 00000000`fffffffe 00000000`00000000 00000000`000000fe : gdiplus!GdipFillRectangleI+0x2b

00000000`000ad0a0 000007ff`5bbbc93b : 00000000`0000000a 00000000`0000000d 00000000`00000000 00000000`77c43ae1 : wscui!CRoadSignRollup::OnDrawItem+0x1b3

00000000`000ad330 000007ff`5bba3e2a : 00000000`000007a8 00000000`00000000 00000000`00000000 000007ff`7f07e590 : wscui!CRoadSignRollup::ProcessWindowMessage+0x38b

00000000`000ad410 00000000`77c25dd4 : 00000000`00000001 00000000`000ad600 00000000`0000002b 00000000`00000000 : wscui!ATL::CWindowImplBaseT<ATL::CWindow,ATL::CWinTraits<1442840576,0> >::WindowProc+0x8a

00000000`000ad4b0 00000000`77c4337a : 00000000`00000001 00000000`01e70fa0 00000000`00000000 00000000`0000000d : USER32!UserCallWinProcCheckWow+0x1a7

00000000`000ad580 00000000`77c4341b : 00000000`00020218 00000000`000ad600 00000000`00000005 00000000`000d9fb0 : USER32!SendMessageWorker+0x68c

00000000`000ad620 000007ff`7f07bffa : 00000000`00000310 00000000`00000004 00000000`00000005 00000000`00000001 : USER32!SendMessageW+0x9d

00000000`000ad670 000007ff`7f07d02d : 00000000`0000000b 00000000`00000000 00000000`000d9fb0 00000000`00000000 : comctl32!Button_OwnerDraw+0xca

00000000`000ad6e0 000007ff`7f07e827 : 00000000`000d9f0b 00000000`00020218 00000000`00000002 00000000`00000000 : comctl32!Button_DrawText+0x76d

00000000`000ad820 00000000`77c43abc : 00000000`00000001 00000000`00000001 00000000`00020218 00000000`00000008 : comctl32!Button_WndProc+0x297

00000000`000ad980 00000000`77c435d1 : 00000000`00040122 000007ff`7f07e590 00000000`000200bd 000007ff`7a428771 : USER32!UserCallWinProcCheckWow+0x1f9

00000000`000ada50 00000000`77c436fb : 0000d460`6b5245bb 00000000`000ccfe8 00000000`00000017 000007ff`5bbd0380 : USER32!CallWindowProcAorW+0x1bf

00000000`000adad0 000007ff`5bbad2b9 : 00000000`00000017 00000000`00000017 fffffadf`8baa0d08 00000000`000adbc0 : USER32!CallWindowProcW+0x1b

00000000`000adb10 00000000`77c43abc : 00000000`00000001 00000000`00020218 00000000`00000007 00000000`00000000 : wscui!ATL::CContainedWindowT<CButtonT<ATL::CWindow>,ATL::CWinTraits<1442840576,0> >::WindowProc+0xb9

00000000`000adbb0 00000000`77c4231f : 00000000`00020218 00000000`01e70f80 00000000`00000008 fffffadf`8ba99f60 : USER32!UserCallWinProcCheckWow+0x1f9

00000000`000adc80 00000000`77c423fd : fffffadf`9b3fd7a0 00000000`77c51908 00000000`00000000 00000000`00040122 : USER32!DispatchClientMessage+0xc3

00000000`000adce0 00000000`77ef317f : 00000000`ffffffff 00000000`01e60820 00000000`00000001 00000000`00000000 : USER32!_fnDWORD+0x2d

00000000`000add40 00000000`77c34fea : 000007ff`5bbbc9dc 00000000`77c42110 00000000`00000008 00000000`000ae228 : ntdll!KiUserCallbackDispatcherContinue

00000000`000addc8 000007ff`5bbbc9dc : 00000000`77c42110 00000000`00000008 00000000`000ae228 00000000`77c435d1 : USER32!NtUserSetFocus+0xa

00000000`000addd0 000007ff`5bba3e2a : 00000000`00000017 00000000`00000017 00000000`0000001a 00000000`ffffffff : wscui!CRoadSignRollup::ProcessWindowMessage+0x42c

00000000`000adeb0 00000000`77c43abc : 00000000`00000001 00000000`00000000 00000000`00000007 00000000`00000000 : wscui!ATL::CWindowImplBaseT<ATL::CWindow,ATL::CWinTraits<1442840576,0> >::WindowProc+0x8a

00000000`000adf50 00000000`77c4231f : 00000000`0d0107d2 00000000`01e70fa0 00000000`01c563a8 fffffadf`8ba9a8a0 : USER32!UserCallWinProcCheckWow+0x1f9

00000000`000ae020 00000000`77c423fd : 00000000`0d0107d2 00000000`77c51908 000007ff`00008820 00000000`00000000 : USER32!DispatchClientMessage+0xc3

00000000`000ae080 00000000`77ef317f : 0000001a`000002a2 00000000`00000002 00000001`00000001 00000000`002eb1f0 : USER32!_fnDWORD+0x2d

00000000`000ae0e0 00000000`77c34fea : 000007ff`5bbabd8e 00000000`00000000 00000000`002a0000 0000d460`6160b5a5 : ntdll!KiUserCallbackDispatcherContinue

00000000`000ae168 000007ff`5bbabd8e : 00000000`00000000 00000000`002a0000 0000d460`6160b5a5 00000000`00008820 : USER32!NtUserSetFocus+0xa

00000000`000ae170 000007ff`5bba3e2a : 00000000`00000017 00000000`00000017 00000000`0000001e 00000000`0d0107d2 : wscui!CSecurityCenterWindow::ProcessWindowMessage+0x3ce

00000000`000ae1e0 00000000`77c43abc : 00000000`00000001 00000000`00000000 00000000`00000007 00000000`00000000 : wscui!ATL::CWindowImplBaseT<ATL::CWindow,ATL::CWinTraits<1442840576,0> >::WindowProc+0x8a

00000000`000ae280 00000000`77c4231f : 00000000`000ae510 00000000`01e70fe0 00000000`002d53e0 fffffadf`8ba9b1e0 : USER32!UserCallWinProcCheckWow+0x1f9

00000000`000ae350 00000000`77c423fd : 00000000`00000000 00000000`77c51908 fffffee3`fffffdb7 fffffee3`fffffdb7 : USER32!DispatchClientMessage+0xc3

00000000`000ae3b0 00000000`77ef317f : 00000000`00000003 00000004`00000000 00000000`00000003 00000004`00000000 : USER32!_fnDWORD+0x2d

00000000`000ae410 00000000`77c420fa : 00000000`77c3d783 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!KiUserCallbackDispatcherContinue

00000000`000ae498 00000000`77c3d783 : 00000000`00000000 00000000`00000000 00000000`00000000 000007ff`772356af : USER32!ZwUserMessageCall+0xa

00000000`000ae4a0 00000000`77c422a4 : 00000000`00000000 000007ff`7723b4a1 00000000`00000001 00000000`77c421f7 : USER32!RealDefWindowProcWorker+0x661

00000000`000ae5a0 00000000`77c421f7 : 00000000`00000000 00000000`00000001 00000000`00000000 00000000`00000006 : USER32!RealDefWindowProcW+0x95

00000000`000ae5e0 00000000`77c43abc : 00000000`00000001 00000000`00000006 00000000`00000000 00000000`00000006 : USER32!DefWindowProcW+0x111

00000000`000ae620 00000000`77c435d1 : 00000000`00000001 00000000`77c42110 00000000`00000001 00000000`007248e0 : USER32!UserCallWinProcCheckWow+0x1f9

00000000`000ae6f0 00000000`77c436fb : 00000000`00000588 00000000`0000001c 00000000`00000000 00000000`00000001 : USER32!CallWindowProcAorW+0x1bf

00000000`000ae770 000007ff`5bba3e57 : 00000000`00000001 00000000`40000502 00000000`0000001c 00000000`77c422a4 : USER32!CallWindowProcW+0x1b

00000000`000ae7b0 00000000`77c43abc : 00000000`00000001 00000000`40000502 00000000`00000006 00000000`00000000 : wscui!ATL::CWindowImplBaseT<ATL::CWindow,ATL::CWinTraits<1442840576,0> >::WindowProc+0xb7

00000000`000ae850 00000000`77c4231f : 00000000`00000000 00000000`01e70fe0 00000000`007283c8 00000000`00000001 : USER32!UserCallWinProcCheckWow+0x1f9

00000000`000ae920 00000000`77c423fd : 00000001`00001590 00000000`77c5909c 00000000`00000000 00000000`00000028 : USER32!DispatchClientMessage+0xc3

00000000`000ae980 00000000`77ef317f : 00000000`000aea18 00000016`00000050 00000000`77c3830a 00000249`0000011d : USER32!_fnDWORD+0x2d

00000000`000ae9e0 00000000`77c3830a : 00000000`77c38271 00000000`000a0100 00000000`77ef8708 00000000`00000021 : ntdll!KiUserCallbackDispatcherContinue

00000000`000aea68 00000000`77c38271 : 00000000`000a0100 00000000`77ef8708 00000000`00000021 00000000`00000e8c : USER32!ZwUserCreateWindowEx+0xa

00000000`000aea70 00000000`77c384d9 : 00000000`00000005 00000000`00000002 00000000`00050100 000007ff`5bba0000 : USER32!VerNtUserCreateWindowEx+0x366

00000000`000aedd0 00000000`77c38621 : 00000000`00000502 00000000`0007014c 00000000`00000040 000007ff`5bbcfd90 : USER32!CreateWindowEx+0x4d1

00000000`000aef50 000007ff`5bba995a : 00000000`00000001 00000000`000af0b8 00000000`000af0b8 000007ff`5bbcfd90 : USER32!CreateWindowExW+0x71

00000000`000aefd0 000007ff`5bba9e89 : 00000000`00000000 00000000`0007014c 00000000`00000018 00000000`00050100 : wscui!ATL::CWindowImplBaseT<ATL::CWindow,ATL::CWinTraits<1409286144,32> >::Create+0x13a

FOLLOWUP_IP:

nv4_disp+1f6c97

fffff97f`ff67ec97 488d942420010000 lea rdx,[rsp+120h]

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nv4_disp+1f6c97

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nv4_disp

IMAGE_NAME: nv4_disp.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 467f59ba

STACK_COMMAND: .cxr 0xfffffadf8ba9e540 ; kb

FAILURE_BUCKET_ID: X64_0x3B_nv4_disp+1f6c97

BUCKET_ID: X64_0x3B_nv4_disp+1f6c97

Followup: MachineOwner

---------

1: kd> lmvm nv4_disp

start end module name

fffff97f`ff488000 fffff97f`ffc4e000 nv4_disp (export symbols) nv4_disp.dll

Loaded symbol image file: nv4_disp.dll

Image path: \SystemRoot\System32\nv4_disp.dll

Image name: nv4_disp.dll

Timestamp: Mon Jun 25 00:59:22 2007 (467F59BA)

CheckSum: 007C9060

ImageSize: 007C6000

File version: 6.14.11.6215

Product version: 6.14.11.6215

File flags: 8 (Mask 3F) Private

File OS: 40004 NT Win32

File type: 3.4 Driver

File date: 00000000.00000000

Translations: 0409.04b0

CompanyName: NVIDIA Corporation

ProductName: NVIDIA Compatible Windows 2000 Display driver, Version 162.15

InternalName: nv4_disp.dll

OriginalFilename: nv4_disp.dll

ProductVersion: 6.14.11.6215

FileVersion: 6.14.11.6215

FileDescription: NVIDIA Compatible Windows 2000 Display driver, Version 162.15

LegalCopyright: © NVIDIA Corporation. All rights reserved.

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David Perez

David Perez

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Tried that this morning...... Looked funky but I could get into the security center with no BSOD.......

Checked MSI and I have the most recent nvidia drivers.....

Went to nvidia and found a newer driver and installed it. Voila, happy system......

I didn't find anyplace else where I was having a problem, so I don't know what, if anything

else was fixed. But, so far its working fine now.......

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