Could this be and XP issue

[Wychburygirl]

I have recently installed a new printer to print out wirelessly for a small network and encountering some problems.

Having been able to rule out that it is a wireless connectivity issue, through various tests with technical support, I am wondering whether it is an XP issue.

The printer software was installed successfully on both of the network pcs. The one pc is able to use the wireless printer fine and has Windows XP Home Edtion Service Pack 2 as its operating system. Where as the host computer, which has Windows XP Professional Service Pack 2 and won't print anything from this printer in any application.

When I send a document to print from the host computer. The wireless printer acts as if it will print. it takes paper from the paper tray. The console on the printer indicates that the printer is printing, but nothing happens. After 2-3 minutes a blank page is churned out.

Meanwhile on the host pc the print job is ququing and then an error message saying document failed to print. No other error messages or error coding appear. Why is the job just sitting there? Is it a spool issue?

I have spoken to 2 different technical support people the makers and the retailers who I purchased the printer off. The one confirmed that I had covered all the correct procedures to resolve the issue but was baffled themselves has to what might be preventing the host from print.

Thats why I have posted on this forum to see if anyone else has had a similar experience.

I would be very interested to know.

Many Thanks

[Bad boy Warrior]

Doubt itll be a spooler issue but you can stop/restart the spooler to confirm (from services), then switch off/on the printer and see what happens otherwise try uninstalling the drivers via the Pinters and faxes window - restart and install again - see what happens.

Also if your connecting via an IP address check the IP matches and that you can ping the printer.

[cluberti]

One other question - if you create a printer that prints to a file, can you print the document successfully to that printer from the failing machine?

[Wychburygirl]

Doubt itll be a spooler issue but you can stop/restart the spooler to confirm (from services), then switch off/on the printer and see what happens otherwise try uninstalling the drivers via the Pinters and faxes window - restart and install again - see what happens.

Also if your connecting via an IP address check the IP matches and that you can ping the printer.

Thanks Bad Boy, will follow your suggestion. I can ping the printer from the host computer.

[cluberti]

<meant for another thread - don't post while sleeping>

[Wychburygirl]

<meant for another thread - don't post while sleeping

Thanks Cluberti I will give this a try. for the moment though I have connected the host pc to the printer in order to use it.

[cluberti]

Thanks Cluberti I will give this a try. for the moment though I have connected the host pc to the printer in order to use it.

I'd strongly suggest installing a different print driver (especially if you can find one that comes with Windows that is similar) to see if the problem persists with the new driver (uninstall the old driver before doing this, if you are able). These are almost always print driver issues.