Microsoft Word 2003 - Serious Error

[NYCmob79]

Hi;

Have a random error with Microsoft Word 2003

The file resides on a File Server (Dell PowerEdge 2950) with Windows 2003 R2 Standard Edition. Shadow Copy is enabled if this is important and also DFS to a backup server (Dell PowerEdge 2600) which also has Windows 2003 R2. The path to one of the files is as this: S:\Corporate HQ\Business Development\Bids and Proposals\ACTIVE PROPOSALS\NEW PROCEDURES\B's & P's WORKS IN PROGRESS\FJC PA13517 RFP\THE BUILD Less Costing\Phase 3 PreProduction\F2c-06 Quality Assurance and Quality Control Programsfinal.doc

When I open that file or some of the other files I get this error:

The document 'documentname.doc' caused a serious error the last time it was opened. Would you like to continue opening it. Has three buttons "Show Help >>" which tells you how to enable the document "Yes" or "No" After I click on "Yes" I get this error...

Microsoft Office Word

Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience.

The information you were working on might be lost. Microsoft Office Word can try to recover it for you.

Error signature:

AppName: winword.exe AppVer: 11.0.5604.0 AppStamp:3f314a2f

ModName: vbe6.dll ModVer: 6.4.99.72 ModStamp:40b29ba6

fDebug: 0 Offset: 000291d6

"Microsoft Office Word is currently recovering your documents" appears

Then says Word automatically saved changes to the normal document template. Do you want to load it?

It loads the document, you save the document but when you close Microsoft Word it crashes again.

Event Viewer has the following information:

Source: Microsoft Office 11

Category: None

Type: Error

Event ID: 1000

User: N/A

Description:

Faulting application winword.exe, version 11.0.5604.0, stamp 3f314a2f, faulting module vbe6.dll, version 6.4.99.72, stamp 40b29ba6, debug? 0, fault address 0x000291d6.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Thanks for your help!

[NYCmob79]

Office 2003 has Service Pack 2 and latest patches

Windows XP Pro Service Pack 2 and latest patches

Windows 2003 R2 Server has latest patches

I have Word XP and it opens without errors

I tried Office.org and it opens without errors

I tried Windows Vista with Word 2007 and it opens without errors

I moved the document to My Documents folder on the local PC and it opens with Word 2003 without errors, seems to be a Network Issue but only with Word 2003? I ran out of ideas already.

Thanks for your help.

[jpawlson]

I have a similar problem. We replaced our old servers with new 2003R2 servers and gave them new names. I found that error related to the document templates file location. When I can get the file to open in an older version of word, it takes a while. The template (Tools, templates and add-ins) is still directed to the old share \\xxxx2k\company\.....\template.dot instead of where the file is now \\xxxx02\company\....\template.dot it should have been maped to s:\...\template.dot. I can manually fix this on each file, but that is not practical with >100 users.

any ideas?

Jim P