diddling

Perfect - that worked. Thanks very much.

I apologise in advance if this posting is too vague, but I am hoping that the answer is going to be so simple that it will be obvious to someone with a little experience of Outlook. My grandad is running a Windows PC (98 or 2000, I guess) and Outlook (no idea which version). His problem is that someone has sent him a 1MB attachment in a mail and his 56k dial-up modem connection is timing out before the message has downloaded. This means that he cannot receive any more mails as they are all queuing up behind the undeliverable one. It has been there for more than a week now, so I guess that it is not going to go away on its own, and Outlook does not seem to provide him with an obvious way of rejecting the rogue mail. I don't live near my grandad and I don't have a PC, so I can't explore the problem myself. Can anyone suggest a solution? Thanks in advance.