Both Adobe and InstallShield refuse to help with this. However, it is possible to create the silent install. The response code in the setup.log file (ResultCode=-12) indicates that something in the setup.iss file is either missing or in the wrong order. The problem is the penultimate dialogue box "View PageMaker Readme". If you uncheck this when running the installation and capturing the .iss file, the silent installation will fail. Solution: re-run the setup.exe -r and capture a new .iss file, only this time select the option to view the PageMaker Readme File. The installation will be successful and you will merely have to close the Readme File on conclusion. For the sake of clarity, here is the setup.iss file I used successfully. [installShield Silent] Version=v5.00.000 File=Response File [File Transfer] OverwriteReadOnly=NoToAll [DlgOrder] Dlg0=SdWelcome-0 Count=11 Dlg1=AskOptions-0 Dlg2=SdAskOptionsList-0 Dlg3=SdLicense-0 Dlg4=SdSetupType-0 Dlg5=CUSTOM_USERINFO-0 Dlg6=SdConfirmRegistration-0 Dlg7=SdComponentDialog2-0 Dlg8=SdStartCopy-0 Dlg9=SdFinish-0 Dlg10=MessageBox-0 [sdWelcome-0] Result=1 [AskOptions-0] Result=1 Sel-0=0 Sel-1=0 Sel-2=1 [sdAskOptionsList-0] Component-type=string Component-count=1 Component-0=US English Result=1 [sdLicense-0] Result=1 [sdSetupType-0] szDir=C:\Program Files\Adobe\PageMaker 7.0 Result=301 [CUSTOM_USERINFO-0] Business=-1001 Individual=-1002 Salutation=HDC FirstName=HDC MiddleInitial=N LastName=HDC Company=Horsham District Council SerialNumber=103911271524360481313956 [sdConfirmRegistration-0] Result=1 [sdComponentDialog2-0] Kodak CMS\Colorspace Profiles-type=string Kodak CMS\Colorspace Profiles-count=3 Kodak CMS\Colorspace Profiles-0=Kodak CMS\Colorspace Profiles\Kodak Open InterChange RGB Kodak CMS\Colorspace Profiles-1=Kodak CMS\Colorspace Profiles\Kodak Photo CD Kodak CMS\Colorspace Profiles-2=Kodak CMS\Colorspace Profiles\PhotoShop CIELab Kodak CMS\KPCMS-type=string Kodak CMS\KPCMS-count=3 Kodak CMS\KPCMS-0=Kodak CMS\KPCMS\needed files Kodak CMS\KPCMS-1=Kodak CMS\KPCMS\extra files Kodak CMS\KPCMS-2=Kodak CMS\KPCMS\Kodak System File Component-type=string Component-count=2 Component-0=Kodak CMS\Colorspace Profiles Component-1=Kodak CMS\KPCMS Result=1 [sdStartCopy-0] Result=1 [Application] Name=PageMaker 7.0 Version=7.0 Company=Adobe Lang=0009 [sdFinish-0] Result=1 bOpt1=1 bOpt2=0 [MessageBox-0] Result=1 I hope this helps. If you email me with any details of the problems you are experiencing with ATM, I'll gladly investigate for you. Marc