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This is what I was afraid of, just a couple of questions: it_ybd you say"I've remote controlled a few home edition-based pc's from XP Pro". Do you have any tips or a site that you can suggest for help? and "VNC is good when the user isnt using xp - works for me ", here as well if you can point me in the direction. I am afraid that my short tests with VNC proved unsuccessful. Thanks very much for all the answers.

Hi Guys, @Takeshi, I found that Remote Assistance needed the WXP HE user to be at the PC all the time as I could not reboot etc and these PC's will be serviced i.e. new drivers etc., thanks all the same @it_ybd, "Remote Desktop in Windows XP Professional provides remote access to the desktop of your computer running Windows XP Professional", I want to go the other way, Win XP Pro to Win 2000 and/or Win XP HE, thank you as well. I appreciate the fast replies and hopefully someone will have had and solved the same problem in the past.

Hi my friendly experts, I would like to do a service job on a friends Windows 2000 Professional PC from Windows XP Pro (this is in another country). There is no server involved, only a switch which I have been through. I have been using Remote Desktop in the past between Win XP Pro PC's without a problem but cannot get this one solved. Any simple ideas, the Windows 2000 owner is not much of a PC buff. While we are on this subject, same problem but this time from Windows XP Pro servicing a Windows XP Home Edition PC (also in another country). Tight VNC is the only one I have come up because Windows XP Home Edition does not support Remote Desktop with but have had no success. Thanks in advance P.S. I have worked with PCAnywhere in the past but find Remote Desktop much more efficient with speed in carrying out commands.