horatio_too

Hi Buk, Many thanks - I had found, and WRONGLY dismissed, this fix, because I fell for the first rule of IT - NEVER believe the word of a user ! The Client did not have the "Show updates" checkbox ticked in Add/Remove programs, so led me to believe that Windows XP Hotfix KB885250 was NOT installed. Having walked things through with them on the phone this morning, we have now uninstalled KB885250 and their problem is fixed. Austen - Hope that this helps you, too - although clearly it does reopen the security weakness that the Hotfix was designed to overcome. Buk - Hope that you get as successful an outcome with your Word 2003 problem Regards, Horatio

Hi Buk, It sounds as though you have a similar, but slightly different problem there. From what I've read from other posts around, if the problem returns, then you MAY wish to try the following:- - Delete (or rename) and then recreate Normal.dot - Turn off the Norton Office Plug In (Start NAV, Options, Miscellaneous, untick Enable Office Plug-In) - Zap temporary files This, at least, is the advice that I've seen around for the same behaviour when other people have had my problem ONLY with Word (rather than also impacting on Excel, Publisher, Powerpoint...) It may, of course, be something completely different ! Hope that that helps. Regards, Horatio

Hi Austen No solution for you (yet), but if it is any comfort, I have a client who has started having EXACTLY the same problem within the last week or so. In their scenario, it is a very basic peer-to-peer network, with a Win98SE machine acting as the server and an XP Home, SP2 box with Office XP as the troublesome client. Having spent several hours on it today, I can summarise things as follows:- - The problem is across all installed Office XP applications, not just Word (as some posts on other Boards have suggested) - Uninstalling and re-installing Office XP made no difference. - After the re-install, the behaviour was the same even BEFORE I applied any Office XP service packs - Although the Client has Norton Internet Security 2004 Pro installed, this does not appear to be the culprit (again, Norton has been blamed on other Boards), as the behaviour persisted after a complete uninstall of Norton As both a Microsoft partner and a Technet subscriber, I now intend logging this with MS, but if anybody finds a solution beforehand, then, like Austen, I am desparate to know. As/when I get a reply from MS, I will post it here. Regards Horatio