I have read and read and my head is spinning from the confusion I am trying to make a bootable cd for my toshiba laptop (neither microsoft or toshiba will take responisibliity ) i downloaded a patch for Office 2003, it downloaded, went to restart, but shut off - i turned it on and had a black screen w/ an error saying files were corrupted... Toshiba says i have to just to a system restore.... but i have files I MUST BACK UP FIRST. I have been reading about slipstreaming and i'm just confused. Microsoft and Toshiba both told me i had to find someone w/ an xp disk b/c it cam preinstalled on my laptop - i can't use the floppy disks b/c i don't have a floppy drive. and the toshiba restoration disk will only make my computer like new a friend of mine lent me their dell xp reintallation disk and i have been following instructions from: http://www.msfn.org/board/index.php?showtopic=23915&st=10 so i will have a bootable disk (though i pray i never have to use it again!) I tried to download spyspunks srvpack.in_ and srvpack.dl_ but it won't let me also, it said to delete the folder SVCPACK folder - but i did not have this folder and i have show hidden views enabled i've also read about all these patches and what to change... and I just don't know WHAT to download anymore i'm so confused. I am a newbie and i apologize if this posted somewhere else. i just want to get my computer up. thanks for any help ami