i got a windows 10 tablet which is not doing well and need your help. i tried to factory reset and got this message: "there was a problem resetting your pc". i tried some of the things from the internet to no avail. i managed to get the log of the recovery process. i could not work out obvious error cause from the log. i can show you if it helps. device is still not working. reset is still not working. i hope you can help me.
i am a linux guy. i am also the family computer support guy. i used to work on dos and windows up to windows 2000 before switching to linux full time. so i have some (old) windows knowledge.
it is a tablet with power button, windows button and volume buttons. also a detachable keyboard.
i got the device with following behaviour. turn on and see login screen. all well so far. after login the screen alternates between showing windows desktop and black screen once a second or so. mouse is moving but it is an hourglass most of the time. i tried to click things but they did not respond. ctrl+alt+del on the keyboard works and show a screen without flicker. task manager can be started but now again in a screen with flicker. so screen seems to be working fine. i suspect a virus or driver problems? i did not want to debug windows problem so i tought factory reset would be easier.
i searched the internet for how to boot to "recovery mode" or something like that. many did not work. the one ended up working was pressing shift while clicking to restart. ironically this needs windows to boot correctly at least once to be able to use. anyway i was now in the recovery mode and selected to reset the device. delete all data yes yes confirm and device is resetting. all is well i thought until it stoped with this message: "There Was a Problem Resetting Your PC".
now when i turn on the device it will show intel logo then odys logo then black screen and nothing. there is a detail which i find interesting: a second after the screen turned black after the odys logo there is a dotted white line on the screen which then fades to black the following second. the dotted line starts at the bottom and rises vertically about 1 cm. maybe it is a known behaviour. maybe it is nothing. i did not find anything helpful on the internet.
so now the device is practically bricked. except it is not. i can restart a couple of times and it will again boot in recovery mode. a reset will end with the same error message. i can open a command line and see files and stuff. i can go to bios (need to boot windows to go to bios. go figure...). but nothing that i found on the internet has helped me to bring windows back to life.
the restarting is a pain. the keyboard is useless. all i have to work are the few hardware buttons. practically all the guides to start recovery mode on the tablet on the internet don't work. one said to press volume up and down three times in two seconds. the only one that works is to start device and force power off three times and then recovery mode will start. starting devices requires to press power button about three seconds. then see intel and odys logo and black screen. now hold power button at least ten seconds and device will power down. except it does not always. i have to redo this press power button ten second a couple of times until device actually power off. maybe the power button is failing. maybe the device is actually doing something. i do not know. also windows recovery mode sometimes needs four or five of these cycles until it decides to show up.
renaming directories failed because they were in use. sfc and dism either refused to start or did not recognize any of the options mentioned on the website. i have not tried the media creation tool. i worry that all the drivers for my device will be missing. the odys website do not offer any for download.
as said above i have managed to get the log of the recovery process. it is huge. there are tons of warnings and error lines. the last error line is a couple hundred lines before the end of the log. i did not manage to work out a cause of the failing of the reset process. i can post the log if you think it is helpful and safe (no personal data or something like that).
windows 10 tablet there was a problem resetting your pc
in Windows 10
Posted · Edited by walton19
Thanks for the post I had same question to ask.