To introduce myself, I am an IT Manager in a charity in Canada.
Recently, we purchased computers. As part of the setup, I have installed Windows 8.1 on them with the sole exception of mine which runs Windows 8.
Since then, I have received complains that explorer was crashing at random which makes the opened folders and taskbar disappear and then reappear. The exact same behavior happens on my Win 8 machine.
On my machine, I have updated the Intel Graphics drivers minutes before the latest crash.
After some research, I have been able to collect a crash dump but I'm not able to make sense of it in Windbg.
Explorer.exe crash
in Windows 8
Posted · Edited by mrpodebras
Hello there!
To introduce myself, I am an IT Manager in a charity in Canada.
Recently, we purchased computers. As part of the setup, I have installed Windows 8.1 on them with the sole exception of mine which runs Windows 8.
Since then, I have received complains that explorer was crashing at random which makes the opened folders and taskbar disappear and then reappear. The exact same behavior happens on my Win 8 machine.
On my machine, I have updated the Intel Graphics drivers minutes before the latest crash.
After some research, I have been able to collect a crash dump but I'm not able to make sense of it in Windbg.
Can one kind soul help me decipher the dmp file?
You can find the file here. https://www.dropbox.com/s/f16qq7gw4ocxcgl/explorer.exe.243660.dmp?dl=0
Thank you!!