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psymn

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Posts posted by psymn

  1. I need help with this BSOD minidump from my windows 8.1 desktop. When teh system crashed, I think there was a message on the screen about a USB failure, but I don't remember the specifics. Can anyone advise me how to fix this issue? If it is caused by USB, is the crash due to a USB device or a USB controller/driver/software?

    The minidump information is below and my system is as follows:

    Homemade Desktop

    Windows 8.1

    ASUS X79-deluxe MB

    Intel core i7 4790K

    16GB ram (Team Extreem Quad channel DDR3 2400mhz)

    Nvidia GTX 770

    Thanks

    Microsoft ® Windows Debugger Version 6.3.9600.16384 AMD64

    Copyright © Microsoft Corporation. All rights reserved.
    Loading Dump File [C:\Windows\Minidump\010514-15234-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    ************* Symbol Path validation summary **************
    Response Time (ms) Location
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 8 Kernel Version 9600 MP (12 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
    Machine Name:
    Kernel base = 0xfffff802`03c8c000 PsLoadedModuleList = 0xfffff802`03f50990
    Debug session time: Sun Jan 5 14:48:13.199 2014 (UTC - 5:00)
    System Uptime: 0 days 17:25:59.872
    Loading Kernel Symbols
    ..
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    .............................................................
    ................................................................
    ................................................................
    ......
    Loading User Symbols
    Loading unloaded module list
    ....................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 9F, {3, ffffe0001001c640, fffff80205913840, ffffe0000a22f010}
    Probably caused by : USBSTOR.SYS
    Followup: MachineOwner
    ---------
    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe0001001c640, Physical Device Object of the stack
    Arg3: fffff80205913840, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0000a22f010, The blocked IRP
    Debugging Details:
    ------------------
    DUMP_FILE_ATTRIBUTES: 0x8
    Kernel Generated Triage Dump
    DRVPOWERSTATE_SUBCODE: 3
    IMAGE_NAME: USBSTOR.SYS
    DEBUG_FLR_IMAGE_TIMESTAMP: 5215f827
    MODULE_NAME: USBSTOR
    FAULTING_MODULE: fffff80005634000 USBSTOR
    CUSTOMER_CRASH_COUNT: 1
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
    BUGCHECK_STR: 0x9F
    PROCESS_NAME: System
    CURRENT_IRQL: 2
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    DPC_STACK_BASE: FFFFF8020591AFB0
    STACK_TEXT:
    fffff802`05913808 fffff802`03e831a6 : 00000000`0000009f 00000000`00000003 ffffe000`1001c640 fffff802`05913840 : nt!KeBugCheckEx
    fffff802`05913810 fffff802`03e830c6 : ffffe000`10783bd0 00000000`00000008 fffff802`059138f8 fffff802`03ce8a04 : nt!PopIrpWatchdogBugcheck+0xde
    fffff802`05913870 fffff802`03d39f64 : ffffe000`10783c08 fffff802`05913939 ffffe000`10783c48 00000000`00000000 : nt!PopIrpWatchdog+0x32
    fffff802`059138c0 fffff802`03d3a478 : 00000000`00000001 ffffe000`07abe328 fffff802`03f7a180 fffff802`03f7d2e0 : nt!KiProcessExpiredTimerList+0x1d8
    fffff802`059139a0 fffff802`03d96478 : fffff802`03f7a180 00000000`00da7a64 fffff802`002487f3 00000000`0024880b : nt!KiExpireTimerTable+0x218
    fffff802`05913a40 fffff802`03ce6abc : ffffe000`00000000 00001f80`00000001 00000092`1fceca41 00000000`00000002 : nt!KiTimerExpiration+0x148
    fffff802`05913af0 fffff802`03ddd7ea : fffff802`03f7a180 fffff802`03f7a180 00000000`001a3fe0 fffff802`03fd2a80 : nt!KiRetireDpcList+0x19c
    fffff802`05913c60 00000000`00000000 : fffff802`05914000 fffff802`0590e000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
    STACK_COMMAND: kb
    FOLLOWUP_NAME: MachineOwner
    IMAGE_VERSION: 6.3.9600.16384
    FAILURE_BUCKET_ID: 0x9F_3_disk_IMAGE_USBSTOR.SYS
    BUCKET_ID: 0x9F_3_disk_IMAGE_USBSTOR.SYS
    ANALYSIS_SOURCE: KM
    FAILURE_ID_HASH_STRING: km:0x9f_3_disk_image_usbstor.sys
    FAILURE_ID_HASH: {2a1b1805-fa25-100a-378d-17c96d91e5f2}
    Followup: MachineOwner
    ---------
    0: kd> lmvm USBSTOR
    start end module name
    fffff800`05634000 fffff800`0565a000 USBSTOR (pdb symbols) c:\symbols\usbstor.pdb\D52634D8FE8E497190EA3C76D99A0FC42\usbstor.pdb
    Loaded symbol image file: USBSTOR.SYS
    Mapped memory image file: c:\symbols\USBSTOR.SYS\5215F82726000\USBSTOR.SYS
    Image path: USBSTOR.SYS
    Image name: USBSTOR.SYS
    Timestamp: Thu Aug 22 07:38:15 2013 (5215F827)
    CheckSum: 00030D00
    ImageSize: 00026000
    File version: 6.3.9600.16384
    Product version: 6.3.9600.16384
    File flags: 0 (Mask 3F)
    File OS: 40004 NT Win32
    File type: 2.0 Dll
    File date: 00000000.00000000
    Translations: 0409.04b0
    CompanyName: Microsoft Corporation
    ProductName: Microsoft® Windows® Operating System
    InternalName: usbstor.sys
    OriginalFilename: usbstor.sys
    ProductVersion: 6.3.9600.16384
    FileVersion: 6.3.9600.16384 (winblue_rtm.130821-1623)
    FileDescription: USB Mass Storage Class Driver
    LegalCopyright: © Microsoft Corporation. All rights reserved.


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