Hello Sir, This message appeared frequently in recent days Also, I attached the WER-7188338-0_sysdata.xml file. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 3073 Additional information about the problem: BCCode: 24 BCP1: 00000000000C08A5 BCP2: 0000000000000000 BCP3: 0000000000000000 BCP4: 0000000000000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\061612-18330-01.dmp C:\Users\Cisco\AppData\Local\Temp\WER-38267-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Any solutions please? Thank you in advance. WER-7188338-0_sysdata.xml