Same result , no difference Well, these are the cases where you need to ask for the actual ID of the operator, and file a complain by writing, citing also the exact day and time of the call, they can trace the call on their records even if the little b**t*rd gives you a fake reference. jaclaz Your right I should of thought of that . If it ever happens again I will know better . At the time I think I was more in a shock/pi%#ed then anything because in all the years I had XP I been very care with protecting my keys and those nasty sites, Also never once did I ever had a single problem with reinstalling/activating . Oh well , clauk it up for next time around , I hope there wouldn't be a next time