If you are unable to connect and the message is 'Access denied', the solution is this:- You need to ensure the user which is logged on to the remote PC has a password set - this will not work without a password In the remote administration form, fill in the Username box with the name of the logged on user When you click connect, you will be asked for a password for that user. If the user has no password and you leave it blank it will give the Access denied message