I found the solution to this problem on a Microsoft newsgroup finally. here's the link and a partial excerpt. Sure enough, my user had the "Different first page" and Different odd and even" buttons on his QAT, http://www.microsoft.com/communities/newsg...p;sloc=&p=1 It's a known issue. Although you'll find quite a number of good guesses (including a preliminary one that it was caused by adding too many buttons to the QAT), it turns out that the problem is caused by adding certain specific buttons to the QAT. "Different first page" and "Different odd and even" are known to create the problem, but there may be others; if you happen to figure out that the issue is caused by a different button in your case, please report back which one it is. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA