mark1961

Dear customer service, Issue: Easy File Transfer software for Microsoft XP/Vista does not work We are encountering a problem while using the Easy Transfer USB Cable for the Windows XP-to-Vista data transfer. On the above mentioned desk top, we are running Windows XP Home edition and our daughter has purchased a laptop (Acer) running Windows Vista and we want to transfer the data from the Medion desktop to the Acer Laptop. This is a tool available in Windows Vista but also works on XP. We have purchased a dedicated Easy Transfer USB cable from Targus (ACC996EU). When I first connected the cable to the Medion PC, it said ‘found new hardware; installing drivers’ (the USB cable contains an installation program on the connectors). I have subsequently downloaded the Easy Transfer Software from Microsoft and installed it. When I than try to run the program, and start the Easy Transfer software on the Vista Laptop, we are loosing the wireless network on the Medion PC. The Ralink2500GT Wireless WAN Card is no longer found and no way to get the wireless card starting again. Also, one would normally see “both” PC’s in one screen (i.e. the “local host” and the “remote host”), but we do not see the “remote host” (i.e. we do not see the Medion PC). When I start the Easy Transfer software on the Medion, it does not connect to the Acer Laptop, it says that I can now connect the USB cable to both PC’s but nothing happens than. I have removed the Easy Transfer software, and managed to get the wireless card started again…. When I last connected the USB cable, the system went “death” with the BSOD… It looks to me that we have somewhere a conflict in USB assignments. Any idea why the Easy Transfer does not work on the MEdion PC and how I can get it working? Many thanks in advance.

Dear customer service, Issue: Easy File Transfer software for Microsoft XP/Vista does not work We are encountering a problem while using the Easy Transfer USB Cable for the Windows XP-to-Vista data transfer. On the above mentioned desk top, we are running Windows XP Home edition and our daughter has purchased a laptop (Acer) running Windows Vista and we want to transfer the data from the Medion desktop to the Acer Laptop. This is a tool available in Windows Vista but also works on XP. We have purchased a dedicated Easy Transfer USB cable from Targus (ACC996EU). When I first connected the cable to the Medion PC, it said ‘found new hardware; installing drivers’ (the USB cable contains an installation program on the connectors). I have subsequently downloaded the Easy Transfer Software from Microsoft and installed it. When I than try to run the program, and start the Easy Transfer software on the Vista Laptop, we are loosing the wireless network on the Medion PC. The Ralink2500GT Wireless WAN Card is no longer found and no way to get the wireless card starting again. Also, one would normally see “both” PC’s in one screen (i.e. the “local host” and the “remote host”), but we do not see the “remote host” (i.e. we do not see the Medion PC). When I start the Easy Transfer software on the Medion, it does not connect to the Acer Laptop, it says that I can now connect the USB cable to both PC’s but nothing happens than. I have removed the Easy Transfer software, and managed to get the wireless card started again…. When I last connected the USB cable, the system went “death” with the BSOD… It looks to me that we have somewhere a conflict in USB assignments. Any idea why the Easy Transfer does not work on the MEdion PC and how I can get it working? Many thanks in advance.

Hi Cluberti and Crahak, Thank you both for the info. I did a search on Google for drivers, but was not immediately able to find an updated version of the driver, but as you said some pages with similar problems. I guess I need to check at home on the laptop for the right manufacturer. I kooked at the ACER webstie for updated drivers (http://support.acer-euro.com/drivers/notebook/as_5920.html ) but could not find any related to the webcam. I had e-maile the Acer support site describing the problem, and they just mailed back 1 hour ago saying I need to reset the PC into manufacturer mode (i.e press ALT+F10 when restarting). This procedures erases the C-partition and resets everything into "1 time use". Of course that is always a "nice try" but not sure this would help (what if I re-install SP1?). So I called the BeNeLux technical support line. I explained that on the msfn forum I received the message that the USB2 driver for the webcam might be the issue and they than said they will collect the Laptop fro repair…. So not sure what to do… follow the patches route or just sent in for repair (anyway under guarantee…). Any clue? Also where to find updated drivers for the webcam? Anyway, many thanks for the great support.

Hi both, thanks for the information. The webcam is actually a built-in webcam in teh ACER 5920G Laptop. I'll check the ACER website too. How can one see the drivers are Vista certified? It used to work OK.... Thx. Mark.

Hi Clberti, thanks for your quixck reply. I attach the mini-dump files from yetserday and today. I downloaded the debuggertool fro windws ion my XP machine (Windbg6.9.0003.113x86) but I'm not sure this is the right version fror my XP machine (when I try to open a dmp file with ope crash dump, I get errormessags in the file like this: Loading Dump File [C:\D-drive\MRK_temp\olivier\ACER 5920\dump\Mini060808-02.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: *** Invalid *** **************************************************************************** * Symbol loading may be unreliable without a symbol search path. * * Use .symfix to have the debugger choose a symbol path. * * After setting your symbol path, use .reload to refresh symbol locations. * **************************************************************************** Executable search path is: ********************************************************************* * Symbols can not be loaded because symbol path is not initialized. * * * * The Symbol Path can be set by: * * using the _NT_SYMBOL_PATH environment variable. * * using the -y <symbol_path> argument when starting the debugger. * * using .sympath and .sympath+ * ********************************************************************* Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2 so I cannot myself start investigating things. Looking forward to some suggestions (solution?) from your side. Thanks in advance. Mark dump.zip

Hi this is my first post here, but I'm getting desperate.... My son runs a Vista Ultimate 32bit on an Acer 5920G since Feb 2008 (so "brand new"). This has worked OK for a while but we recently experienced frequent BSOD with "Driver_Power_Status_Failed". We have done SP1 (as I thought it might be because of that), and following updates via Windows Update manager), and I have installed a new/updated Video driver for the NVidia Geforce 7800 card (as indicated on Acer website – other drivers also available, but not yet done), but still the same. Also, when he tries to start Windows Live messenger (you know kids like msn…) it does not start…. Sometimes Windows IE7 starts slow as well (takes a while to start). The message we get when the system restarts is a BCCode of 9F.: Probleemhandtekening: Gebeurtenisnaam van probleem: BlueScreen Versie van besturingssysteem: 6.0.6001.2.1.0.256.1 Landinstelling-id: 2067 Aanvullende informatie over dit probleem: BCCode: 9f BCP1: 00000003 BCP2: 8DDFF030 BCP3: 90018028 BCP4: A593DE28 OS Version: 6_0_6001 Service Pack: 1_0 Product: 256_1 Bestanden die helpen bij het beschrijven van het probleem: C:\Windows\Minidump\Mini060808-02.dmp C:\Users\Olivier\AppData\Local\Temp\WER-66799-0.sysdata.xml C:\Users\Olivier\AppData\Local\Temp\WER99ED.tmp.version.txt Can anybody advise on this? I cannot attach the minidump, asI'm on the work and the PC is at home. When I try to read the dump (or one that is attached in some posts, I'm not able to read them; is there a tool to use for?). Thanks a lot. Mark;