liza

Hi -- I'm having a similar problem. When I tried the solution suggested above it did not apply. This is my hijackthis log: if you can help that is really appreciated. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:57:10 PM, on 12/4/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\ACS.exe C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe C:\Program Files\TOSHIBA\Power Management\CePMTray.exe C:\Program Files\EzButton\EzButton.EXE C:\Program Files\Apoint2K\Apoint.exe C:\Program Files\TOSHIBA\TouchPad\TPTray.exe C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe C:\Program Files\ltmoh\Ltmoh.exe C:\WINDOWS\AGRSMMSG.exe C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe C:\Program Files\BroadJump\Client Foundation\CFD.exe C:\PROGRA~1\TELUSE~1\SMARTB~1\MotiveSB.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\system32\RAMASST.exe C:\Program Files\TOSHIBA\Power Management\CeEPwrSvc.exe C:\Program Files\Apoint2K\Apntex.exe C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe C:\Program Files\WinZip\WZQKPICK.EXE C:\WINDOWS\system32\DVDRAMSV.exe C:\Program Files\TELUS eCare\bin\mpbtn.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\System32\svchost.exe C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\iTunes\iTunes.exe C:\WINDOWS\explorer.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Documents and Settings\Owner\Desktop\HiJackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [url="http://securityresponse.symantec.com/avcenter/fix_homepage/"]http://securityresponse.symantec.com/avcenter/fix_homepage/[/url] R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1 O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe O4 - HKLM\..\Run: [CeEPOWER] C:\Program Files\TOSHIBA\Power Management\CePMTray.exe O4 - HKLM\..\Run: [EzButton] C:\Program Files\EzButton\EzButton.EXE O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe O4 - HKLM\..\Run: [LtMoh] C:\\Program Files\\ltmoh\\Ltmoh.exe O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [OrderReminder] C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\TELUSE~1\SMARTB~1\MotiveSB.exe O4 - HKLM\..\Run: [TELUS] D:\Install\TELUS.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe" O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKLM\..\Run: [32b125c7] rundll32.exe "C:\WINDOWS\system32\utrdtlav.dll",b O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - S-1-5-18 Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe (User 'SYSTEM') O4 - .DEFAULT Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe (User 'Default user') O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe O4 - Global Startup: TELUS eCare.lnk = C:\Program Files\TELUS eCare\bin\matcli.exe O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O15 - Trusted Zone: *.amaena.com O15 - Trusted Zone: *.avsystemcare.com O15 - Trusted Zone: *.gomyhit.com O15 - Trusted Zone: *.imageservr.com O15 - Trusted Zone: *.imagesrvr.com O15 - Trusted Zone: *.onerateld.com O15 - Trusted Zone: *.trustedantivirus.com O15 - Trusted Zone: *.virusschlacht.com O15 - Trusted Zone: *.amaena.com (HKLM) O15 - Trusted Zone: *.avsystemcare.com (HKLM) O15 - Trusted Zone: *.gomyhit.com (HKLM) O15 - Trusted Zone: *.imageservr.com (HKLM) O15 - Trusted Zone: *.imagesrvr.com (HKLM) O15 - Trusted Zone: *.onerateld.com (HKLM) O15 - Trusted Zone: *.trustedantivirus.com (HKLM) O15 - Trusted Zone: *.virusschlacht.com (HKLM) O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ControlInstaller Class) - [url="https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab"]https://www-secure.symantec.com/techsupp/as...rl/SymAData.cab[/url] O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - [url="https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab"]https://www-secure.symantec.com/techsupp/as...trl/tgctlsi.cab[/url] O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - [url="https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab"]https://www-secure.symantec.com/techsupp/as...trl/tgctlsr.cab[/url] O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\ACS.exe O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet_state.exe (file missing) O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: CeEPwrSvc - COMPAL ELECTRONIC INC. - C:\Program Files\TOSHIBA\Power Management\CeEPwrSvc.exe O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: DVD-RAM_Service - Matsus***a Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe -- End of file - 8664 bytes