edwardb

Hi, I'm Ed, I'm a desktop support/admin specialist at a company in London. been doing it for a year, having been promoted from the service desk. I'm doing lots of work in deployment and am currently setting up a test WDS server which is more annoying and frustrating than i ever could have imagined!! The best docs i have found have been here so I'll be around a lot i think. Cheers

Sounds cool, we use a KB using Visual QSM. It's shockingly unfriendly to use. A Wiki would be much better. I'm no id*** but having something that you can add to easily rather than spending hours clicking links sounds good. It cant handle formatted word docs properly so these all get added as attachments. it won't accept html tags very well either. It would be much better if you could use it with some object orientated design software that allowed you to insert docs and format them properly. Ummm. If your wiki can do that it might be useful, but the problem come at content. if you have bad/un-updated content no matter what you use you will be fighting a loosing battle.