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MP3 player problem


fireware

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I have a Creative Zen Xtra Mp3 plaer.

There is a probem with the screen.

There is a bar that is blocking the top half of the screen , making it so I can't see the track name. or anything else on the top. is there a way to fix this

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Updating the firmware might fix the issue but it's doubtful. Could you maybe include a picture so as to better see what the bar looks like? If the bar just recently appeared the player is proabably bad. If it came like that, the player is also proabably bad. Either way, search the creative knowledge base to see if anyone else is experiencing this issue and if there are any fixes for it.

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Cracked screen or defective LCD controller?

the screen doesn't appear to be cracked. I did not power it on for a long time, as I did not have the power adapter. Before the battery needed charged, (and it sat) the screen worked fine.

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fireware try to update your zen Xtra MP3 Player usew the links below :

Software AutoUpdate

Automatically detect updates for your product.

http://us.creative.com/support/downloads/s...dDspLangID=1033

Manuel Downloads :

Download drivers, firmware, and software updates.

http://us.creative.com/support/downloads/w...asp?action=next

Good Luck

The-Matrix

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fireware try to update your zen Xtra MP3 Player usew the links below :

Software AutoUpdate

Automatically detect updates for your product.

http://us.creative.com/support/downloads/s...dDspLangID=1033

Manuel Downloads :

Download drivers, firmware, and software updates.

http://us.creative.com/support/downloads/w...asp?action=next

Good Luck

The-Matrix

ahhh! I reset the OS, but now it says firmware problem

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fireware try to update your zen Xtra MP3 Player usew the links below :

Software AutoUpdate

Automatically detect updates for your product.

http://us.creative.com/support/downloads/s...dDspLangID=1033

Manuel Downloads :

Download drivers, firmware, and software updates.

http://us.creative.com/support/downloads/w...asp?action=next

Good Luck

The-Matrix

ahhh! I reset the OS, but now it says firmware problem

http://us.creative.com/support/custsup/phone.asp

Try this Phono number :

But remember it is St. Patrick's Day the coming friday and creative have closed that day!!!

Tel 1-405-742-6655

Operating Hours (Central Time)

9AM-6PM, Monday-Friday

Closed Public Holidays

Customer Support Holiday Schedule

The Creative Labs Customer Support Center will be closed to observe the following holidays:

New Year's Day Observed Monday, Jan. 2nd

President's Day Monday, Feb. 20th

St. Patrick's Day Friday, Mar. 17th

Good Friday Friday, Apr. 14th

Memorial Day Monday, May 29th

Independence Day Tuesday, July 4th

Labor Day Monday, Sept. 4th

Columbus Day Observed Monday, Oct. 9th

Thanksgiving Day Thursday, Nov. 23rd

Christmas Day Monday, Dec. 25th

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Problem is with the LCD controller or the contacts.

Press on the area surrounding the LCD (*not* the LCD surface itself) and see if the top half comes back. If it does, then it's the contacts that are loose.

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Problem is with the LCD controller or the contacts.

Press on the area surrounding the LCD (*not* the LCD surface itself) and see if the top half comes back. If it does, then it's the contacts that are loose.

how do i reconnect the contacts?

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