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Problems with external usb harddrive


Vectis

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Thankyou for your reply Gape.

1. I've tried every combination of - device drivers installed/not installed, device plugged in/not plugged in etc, but the result is always the same - windows detects a "usb mass storage device" before the SP installation, and I then have to manually install drivers for a "storage device" (1394usb). After the SP I plug in the device and again windows detects something but this time it first looks for an updated driver for a "usb mass storage driver", then it detects a "usb mass storage device", after which everything appears ok in device manager except there is no drive listed.

I can't find the file "NTMAPHLP.sys either in an installed system or in any CAB file on the windows disk. do you mean "NTMAPHLP.PDR" , if not could you please tell me exactly where it is?.

Hardware info:

Intel pentium MMX @ 200MHz

bus type ISA + PCI (v2.10)

Motherboard SOWAResearch SR-M504

Intel 82430VX Triton II chipset

128 MB ram

Award modular bios V4.51PG (01/07/01)

Bios update via esupport.com

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1.  I've tried every combination of - device drivers installed/not installed, device plugged in/not plugged in etc, but the result is always the same - windows detects a "usb mass storage device" before the SP installation, and I then have to manually install drivers for a "storage device" (1394usb). After the SP I plug in the device and again windows detects something but this time it first looks for an updated driver for a "usb mass storage driver", then it detects a "usb mass storage device", after which everything appears ok in device manager except there is no drive listed.

I can't find the file "NTMAPHLP.sys either in an installed system or in any CAB file on the windows disk. do you mean "NTMAPHLP.PDR" , if not could you please tell me exactly where it is?.

Yes, I mean NTMAPHLP.PDR, sorry for the typo.

Note: You must install only "All Hot-Fixes" option. Because "USB 1.x Mass Storage Device Support" of the SP doesn't work properly on some systems, and its titles are "USB Mass Storage Driver" and "USB Mass Storage Device". So don't Install this option: "USB 1.x Mass ..."

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No luck :no: , the result is exactly the same. Even selecting the hotfixes only, windows still looks for drivers for a "usb mass storage driver" first, and after the drivers are installed a "usb mass storage device" is detected, then a reboot is required.

When the system updates the drivers for the "mass storage driver" it is looking for UFD.CAB, which as you know is in the SP.

After the reboot my system always hang a few times either at the drive detection stage or during the windows 98 boot splash :wacko: .

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No luck  :no: , the result is exactly the same. Even selecting the hotfixes only, windows still looks for drivers for a "usb mass storage driver" first, and after the drivers are installed a "usb mass storage device" is detected, then a reboot is required.

When the system updates the drivers for the "mass storage driver" it is looking for UFD.CAB, which as you know is in the SP.

After the reboot my system always hang a few times either at the drive detection stage or during the windows 98 boot splash :wacko: .

Vectis, UFD.CAB doesn't a part of "All Hot-Fixes" option. You must not select "USB 1.x Mass Storage Device Support" option when installing the SP.

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When installing the hotfixes (ONLY), the file ufd.inf gets installed also. When windows looks for suitable drivers for the external drive, this is what it decides is the best. If I remove this file windows then settles for the drivers that came with the device. All goes well (even the drive gets seen this time) but when the drivers are installed I get a BSOD message regarding vxd usbstor (01) :(:( .

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When installing the hotfixes (ONLY), the file ufd.inf gets installed also. When windows looks for suitable drivers for the external drive, this is what it decides is the best. If I remove this file windows then settles for the drivers that  came with the device. All goes well (even the drive gets seen this time) but when the drivers are installed I get a BSOD message regarding vxd usbstor (01) :(  :( .

OK Vectis, I understand. Could you write me the exact BSOD message?

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A fatal exception 0E has occurred at 0028:FF0FC22 in VXD USBSTOR(01)

+ 0000022E. The current application will be terminated.

* Press any key to terminate the current application.

* Press CTRL+ALT+DEL again to restart your computer. You will

lose any unsaved information in all applications.

Press any key to continue

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