remote assistance "HELP"

[rocket54]

Trying to help my daughter with a problen using remote assistance.

We are both using winXP but although I can see her desktop I can't use my mouse to navigate.

Can anybody help

[Drewdatrip]

Honestly the Builtin Remote desktop is a pain on Xp.

I would reccomend an app called TightVnc.

Its very simple to use and works very well.

TIGHTVNC

|Drew|

[ixion]

if you are controlling her desktop from a remote assistance request (rather than something was initiated by your pc)

You do need to specify somewhere, cant remember where, that the "helper" is allowed to control the mouse/keyboard. I think once you take control that the panel on the right handside should have something to do with this??