ahmedramzi Posted October 3, 2004 Share Posted October 3, 2004 I have used Symantec Antivirus 9 Enterprise edition for a while now, but after I've installed WinXP SP2, an error message appears, saying: Symantec Antivirus Auto-Protect Failed to Loadand everytime I try to enable the Auto Protection or restart windows, it gives me the same error message!I've tried uninstalling windows, and it works fine with SP1, but the same thing happens when I installed SP2!I've searched Symantec website for an error like that, but I didn't find any!I've installed the most recent updates of the program, but things remain the same.any ideas, please? Link to comment Share on other sites More sharing options...
Sparky1 Posted October 4, 2004 Share Posted October 4, 2004 Have you tried re-installing SAV9 completely after the SP2 installation? Link to comment Share on other sites More sharing options...
mazin Posted October 4, 2004 Share Posted October 4, 2004 I think there's an update for SP2, here. Link to comment Share on other sites More sharing options...
ahmedramzi Posted October 4, 2004 Author Share Posted October 4, 2004 Have you tried re-installing SAV9 completely after the SP2 installation?and yes Mazin, I've installed the update.sure, that's the first thing that I've tried, but it didn't work. Link to comment Share on other sites More sharing options...
ahmedramzi Posted October 4, 2004 Author Share Posted October 4, 2004 By the way, while I'm installing the program, or the update, the error message appears when the program reaches the "STARTING SERVICES" part of the setup.I think that there's something preventing the Auto-Protect service from starting. But I don't know which service could that be! I've checked each installed symantec service and make sure that they are all set to: Automatic. Link to comment Share on other sites More sharing options...
mazin Posted October 4, 2004 Share Posted October 4, 2004 I slipstreamed the MSP update into the main MSI. It installed and ran fine. Link to comment Share on other sites More sharing options...
ahmedramzi Posted October 4, 2004 Author Share Posted October 4, 2004 I slipstreamed the MSP update into the main MSI. It installed and ran fine.Do you know what's the name of the Auto-Protect Service?as I said before, I think that it's a service problem.. Link to comment Share on other sites More sharing options...
pesko Posted October 7, 2004 Share Posted October 7, 2004 HiTry thisUninstall SAV 9.xRemove the rest of the installation with nonav or remove it manuallyGo to www.symantec.com/search and enter this numberSAV client 2004040815592148SAV ams server 2004040615394148Make a slipstream of 9.01 with MP1, liveupdate and symevent and try again.Go to msfn/SAV 9 - Symantec AntiVirus 9.0 to se how. Link to comment Share on other sites More sharing options...
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