doveman Posted August 13, 2014 Share Posted August 13, 2014 When my brother tries to install IE11 via Windows Update, it apparently reboots a couple of time and then says it's rolling back the changes as it's failed, so WU is stuck on that and doesn't show any recent updates. I told him to try downloading IE11 manually and installing it that way but he reports that it did exactly the same thing. He also has a problem with Foxit PDF reader not working in IE. It works fine in Iron Portable but in IE it just shows a black cross top-left and the Addons don't even show anything for Foxit. Maybe this is related to his inability to update to IE11. I tried uninstalling and reinstalling Foxit but it didn't help. I did a SFC /scannow and that reported 100% OK. So does anyone know how I can fix this for him so that he can update to IE11? Link to comment Share on other sites More sharing options...
submix8c Posted August 13, 2014 Share Posted August 13, 2014 (edited) May or may not have something to do with it. Five Prerequisites?http://www.msfn.org/board/topic/159082-internet-explorer-11-updated-12082014/Google"ie11" site:msfn.orgindicates some probs w/IE11. Edited August 13, 2014 by submix8c Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted August 14, 2014 Share Posted August 14, 2014 upload the folder C:\Windows\logs\CBS and the IE11Main.log from C:\Windows Link to comment Share on other sites More sharing options...
doveman Posted August 14, 2014 Author Share Posted August 14, 2014 May or may not have something to do with it. Five Prerequisites?http://www.msfn.org/board/topic/159082-internet-explorer-11-updated-12082014/Google"ie11" site:msfn.orgindicates some probs w/IE11. I would have thought WU would take care of installing anything that's needed before installing IE11 but maybe it got in a bad state somehow. Link to comment Share on other sites More sharing options...
doveman Posted August 14, 2014 Author Share Posted August 14, 2014 upload the folder C:\Windows\logs\CBS and the IE11Main.log from C:\WindowsOK, I'll grab them off his machine ASAP. Link to comment Share on other sites More sharing options...
doveman Posted August 15, 2014 Author Share Posted August 15, 2014 Here's the files requested https://drive.google.com/file/d/0B1fDI89phEESdHlaemt3bVdRWW8/edit?usp=sharing Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted August 15, 2014 Share Posted August 15, 2014 the servicing stack is busy [hrESULT = 0x800f0902 - CBS_E_BUSY]:2014-08-15 10:32:35, Info CBS Cannot perform concurrent read operation while CSI transaction is on the way. [HRESULT = 0x800f0902 - CBS_E_BUSY]2014-08-15 10:32:35, Info CBS Failed to get inventory. [HRESULT = 0x800f0902 - CBS_E_BUSY]2014-08-15 10:32:35, Info CSI 00000649@2014/8/15:09:32:35.065 CSI Transaction @0x12a4f0f0 destroyed2014-08-15 10:32:35, Info CBS Failed to get CSI Inventory [HRESULT = 0x800f0902 - CBS_E_BUSY]2014-08-15 10:32:35, Info CBS Failed to get component state. [HRESULT = 0x800f0902 - CBS_E_BUSY]2014-08-15 10:32:35, Info CBS Failed to get current state of the deployment [HRESULT = 0x800f0902 - CBS_E_BUSY]2014-08-15 10:32:35, Info CBS Failed to get Transaction State for package: Package_1_for_KB2978742~31bf3856ad364e35~amd64~~6.1.1.0, update: 2978742-1_neutral_LDR [HRESULT = 0x800f0902 - CBS_E_BUSY]2014-08-15 10:32:35, Info CBS Failed to get current state. [HRESULT = 0x800f0902 - CBS_E_BUSY]2014-08-15 10:32:35, Info CBS Failed to populate updates for package: Package_1_for_KB2978742~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x800f0902 - CBS_E_BUSY]2014-08-15 10:32:35, Info CBS Failed to add child package to the strategy [HRESULT = 0x800f0902 - CBS_E_BUSY]2014-08-15 10:32:35, Info CBS Failed to add child package to the strategy [HRESULT = 0x800f0902 - CBS_E_BUSY]2014-08-15 10:32:35, Info CBS Failed to add package: Package_for_KB2978742~31bf3856ad364e35~amd64~~6.1.1.0 [HRESULT = 0x800f0902 - CBS_E_BUSY]2014-08-15 10:32:35, Info CBS Failed to prepare starting packages [HRESULT = 0x800f0902 - CBS_E_BUSY]2014-08-15 10:32:35, Error CBS Failed to process single phase execution. [HRESULT = 0x800f0902 - CBS_E_BUSY]cleanup WinSxS with disk cleanup and try again to install the IE11. Link to comment Share on other sites More sharing options...
doveman Posted August 15, 2014 Author Share Posted August 15, 2014 Thanks. My brother is coming to visit for a week or so but I'll try that when he returns home and let you know how it goes. Link to comment Share on other sites More sharing options...
doveman Posted October 9, 2014 Author Share Posted October 9, 2014 Sorry, only just had a chance to try this. Well it cleaned up a lot of Windows Update files (about 3.75GB I think) and then I rebooted, even though it didn't tell me to. Trying to install IE11 failed again though. I forgot to collect the logs, so I'll do that next time I connect to his PC. I believe when he tried it before, it made him reboot and then went through the "Rolling back updates" procedure before booting and saying that the IE11 install had failed, whereas this time it just failed within Windows and didn't ask to reboot, so perhaps we're getting somewhere! Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted October 9, 2014 Share Posted October 9, 2014 I need the logs, other wise I can't see what is wrong this time. Link to comment Share on other sites More sharing options...
doveman Posted October 12, 2014 Author Share Posted October 12, 2014 I need the logs, other wise I can't see what is wrong this time.OK, got them now. https://drive.google.com/file/d/0B1fDI89phEESWTRKWXdESFh4dkE/view?usp=sharing I thought I should hide IE11 in case it was preventing any subsequent non-IE related updates from installing but after hiding it and checking for updates, it didn't show anything so I guess it's already up-to-date apart from IE11. Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted October 13, 2014 Share Posted October 13, 2014 Windows tries to remove a component which is not installed:2014-10-12 09:52:03, Error CBS Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0Xa000223f040c0, component: wow64_microsoft-windows-scripting-jscript_31bf3856ad364e35_10.2.9200.16576_none_0b12bc079bf4b5a3, owner: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~10.2.9200.16521.Internet-Explorer-amd64 [HRESULT = 0x80004005 - E_FAIL]Run the checksur tool and look inside the checksur.log is everything was fixed: http://technet.microsoft.com/en-us/library/ee619779%28WS.10%29.aspxhttp://support.microsoft.com/kb/947821 Link to comment Share on other sites More sharing options...
doveman Posted October 13, 2014 Author Share Posted October 13, 2014 Run the checksur tool and look inside the checksur.log is everything was fixed: http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspxhttp://support.microsoft.com/kb/947821Thanks, I'll try that later. Link to comment Share on other sites More sharing options...
doveman Posted October 13, 2014 Author Share Posted October 13, 2014 Still not working I'm afraid. The checksur.log doesn't identify any errors: https://drive.google.com/file/d/0B1fDI89phEESQWEyZUdhWmdqaHM/view?usp=sharing (I had to copy the CBS.log file as it was locked and wouldn't let me add it to the ZIP otherwise, hence why it's CBS - Copy.log). Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted October 14, 2014 Share Posted October 14, 2014 the same file is missing. Download this update (http://support.microsoft.com/kb/2829530/en-us), extract the MSU so that you get the CAB and install this CAB with DISM /Online /Add-Package. Now the file should be there. Link to comment Share on other sites More sharing options...
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