PlanoTechs Posted April 1, 2014 Share Posted April 1, 2014 First, let me thank the users of this forum for solving a shutdown problem for me last time I posted.Now, one particular computer in our fleet is freezing at apparently random times. Sometimes it will run for a while before freezing, other times it will freeze shortly after bootup. I have three minidumps and a memory dump on my OneDrive account and wondered if anyone could take a look at them and help me figure out what is causing the lock up. If there is anything else I need to provide, please let me know.I'm running Windows 7 32-bit Enterprise on a Getac B300 laptop.I have neither the skills nor the tools to figure this problem out.Thanks in advance,Justinhttps://onedrive.live.com/redir?resid=AF7B9F3BAAA41FB7%21114 Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted April 1, 2014 Share Posted April 1, 2014 you have an internal timer issue:******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************WHEA_UNCORRECTABLE_ERROR (124)A fatal hardware error has occurred. Parameter 1 identifies the type of errorsource that reported the error. Parameter 2 holds the address of theWHEA_ERROR_RECORD structure that describes the error conditon.Arguments:Arg1: 00000000, Machine Check ExceptionArg2: 8684e01c, Address of the WHEA_ERROR_RECORD structure.Arg3: fe000000, High order 32-bits of the MCi_STATUS value.Arg4: 00800400, Low order 32-bits of the MCi_STATUS value.Debugging Details:------------------BUGCHECK_STR: 0x124_GenuineIntelDEFAULT_BUCKET_ID: WIN7_DRIVER_FAULTPROCESS_NAME: SystemCURRENT_IRQL: 1fANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) x86freSTACK_TEXT: nt!KeBugCheckExhal!HalBugCheckSystemnt!WheaReportHwErrorhal!HalpMcaReportErrorhal!HalpMceHandlerhal!HalpMceHandlerWithRendezvoushal!HalpHandleMachineCheckhal!HalpMcaExceptionHandlerhal!HalpMcaExceptionHandlerWrapperhal!WRITE_PORT_USHORTWARNING: Stack unwind information not available. Following frames may be wrong.AnSerialAnSerialnt!KiRetireDpcListnt!KiIdleLoopFAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae===============================================================================Common Platform Error Record @ 8684e01c-------------------------------------------------------------------------------Record Id : 01cf4cfdac57b628Severity : Fatal (1)Length : 928Creator : MicrosoftNotify Type : Machine Check ExceptionTimestamp : 3/31/2014 16:24:37 (UTC)Flags : 0x00000000===============================================================================Section 0 : Processor Generic-------------------------------------------------------------------------------Descriptor @ 8684e09cSection @ 8684e174Offset : 344Length : 192Flags : 0x00000001 PrimarySeverity : FatalProc. Type : x86/x64Instr. Set : x86Error Type : Micro-Architectural ErrorFlags : 0x00CPU Version : 0x00000000000306a9Processor ID : 0x0000000000000003===============================================================================Section 1 : x86/x64 Processor Specific-------------------------------------------------------------------------------Descriptor @ 8684e0e4Section @ 8684e234Offset : 536Length : 128Flags : 0x00000000Severity : FatalLocal APIC Id : 0x0000000000000003CPU Id : a9 06 03 00 00 08 10 03 - ff e3 ba 7d ff fb eb bf 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00Proc. Info 0 @ 8684e234===============================================================================Section 2 : x86/x64 MCA-------------------------------------------------------------------------------Descriptor @ 8684e12cSection @ 8684e2b4Offset : 664Length : 264Flags : 0x00000000Severity : FatalError : Internal timer (Proc 3 Bank 3) Status : 0xfe00000000800400 Address : 0x000000008382e110 Misc. : 0x0000000000000000[CPU Information]~MHz = REG_DWORD 2893Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0Identifier = REG_SZ x86 Family 6 Model 58 Stepping 9ProcessorNameString = REG_SZ Intel(R) Core(TM) i7-3520M CPU @ 2.90GHzUpdate Signature = REG_BINARY 0,0,0,0,16,0,0,0Update Status = REG_DWORD 2VendorIdentifier = REG_SZ GenuineIntelMSR8B = REG_QWORD 1600000000CPUID: "Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz"MaxSpeed: 2900CurrentSpeed: 2893make sure the CPU doesn't overheat. Link to comment Share on other sites More sharing options...
PlanoTechs Posted April 1, 2014 Author Share Posted April 1, 2014 Thanks very much for the information. I'll get this laptop back to Getac. It's difficult/impossible to fully control CPU temperatures for an in-car computer in Texas summers. Link to comment Share on other sites More sharing options...
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