rkp889 Posted May 8, 2013 Share Posted May 8, 2013 Windows 7 Professional (x86)Sony Vaio VGN-FE690PIntel T2300 1.67 GHz2.00 GB RAMAttempting to transfer/ modify files on USB device crashes Windows Explorer.exe. This only occurs with MTP transferring, i.e. camera, phone, tablet. The folders on the device can be viewed, but can not be deleted or items transferred to a local folder without Explorer.exe crashing.Cameras can transfer files using "Import Picture Wizard"MiniDump.dmp availableReference this POST, but to no avail.Thanks in advance. Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted May 8, 2013 Share Posted May 8, 2013 please download this reg file from my SkyDrive:http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer_full.regand make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!When the Windows Explorer crashes, Windows Error Reporting Service creates a dmp file under C:\Localdumps. Please upload the dump file (compressed 7z or RAR to reduce the size) to your public Skydrive folder and post the link here. I take a look at the dump with the Debugger, maybe I can see the cause.After you generated the dumps, download and import this regfile:http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer_full_uninstall.regto stop the dump creation.André Link to comment Share on other sites More sharing options...
rkp889 Posted May 8, 2013 Author Share Posted May 8, 2013 C:\LocalDumpshttp://sdrv.ms/16hTD03Afterwards, I used shexview.exe from http://www.nirsoft.net/utils/shexview.html to edit which Explorer shell extensions were enabled. I excluded all MS shell extensions from the list and Disabled the remaining items. I can not narrow down which shell extension was causing Windows Explorer.exe to restart right now, due to devices not being available. I will test my findings tomorrow, but each time a new shell extensions is enabled I will have to restart. This will take some time.....Thanks Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted May 9, 2013 Share Posted May 9, 2013 WinZip seems to cause it:******************************************************************************** ** Exception Analysis ** *********************************************************************************** ERROR: Symbol file could not be found. Defaulted to export symbols for GROOVEEX.DLL - *** ERROR: Symbol file could not be found. Defaulted to export symbols for WZSHLSTB.DLL - FAULTING_IP: WZSHLEX1!DllGetClassObject+483369578a83 83c414 add esp,14hEXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)ExceptionAddress: 69578a83 (WZSHLEX1!DllGetClassObject+0x00004833) ExceptionCode: c000000d ExceptionFlags: 00000000NumberParameters: 0PROCESS_NAME: explorer.exeERROR_CODE: (NTSTATUS) 0xc000000d - Einem Dienst oder einer Funktion wurde ein ung ltiger Parameter bergeben.EXCEPTION_CODE: (NTSTATUS) 0xc000000d - Einem Dienst oder einer Funktion wurde ein ung ltiger Parameter bergeben.NTGLOBALFLAG: 0APPLICATION_VERIFIER_FLAGS: 0APP: explorer.exeFAULTING_THREAD: 00002e80BUGCHECK_STR: APPLICATION_FAULT_STATUS_INVALID_PARAMETER_AFTER_CALLPRIMARY_PROBLEM_CLASS: STATUS_INVALID_PARAMETER_AFTER_CALLDEFAULT_BUCKET_ID: STATUS_INVALID_PARAMETER_AFTER_CALLLAST_CONTROL_TRANSFER: from 69578a83 to 69578a83STACK_TEXT: WARNING: Stack unwind information not available. Following frames may be wrong.03185724 69578a83 00000000 00000000 00000000 WZSHLEX1!DllGetClassObject+0x483303185748 69574986 03185a7e 00000105 0d5c2400 WZSHLEX1!DllGetClassObject+0x48330318577c 28f90eb6 0a62a040 28f90ec0 695865b8 WZSHLEX1!DllGetClassObject+0x7360a62a048 00000000 8bb49b4e 4cc8039a 8267c8b6 wpdshext!CContentFolder::QueryInterface+0x25FOLLOWUP_IP: WZSHLEX1!DllGetClassObject+483369578a83 83c414 add esp,14hSYMBOL_STACK_INDEX: 0SYMBOL_NAME: wzshlex1!DllGetClassObject+4833FOLLOWUP_NAME: MachineOwnerMODULE_NAME: WZSHLEX1IMAGE_NAME: WZSHLEX1.DLLDEBUG_FLR_IMAGE_TIMESTAMP: 4a082abbSTACK_COMMAND: ~29s; .ecxr ; kbFAILURE_BUCKET_ID: STATUS_INVALID_PARAMETER_AFTER_CALL_c000000d_WZSHLEX1.DLL!DllGetClassObjectBUCKET_ID: APPLICATION_FAULT_STATUS_INVALID_PARAMETER_AFTER_CALL_wzshlex1!DllGetClassObject+4833WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/explorer_exe/6_1_7601_17567/4d6727a7/WZSHLEX1_DLL/4_1_8477_0/4a082abb/c000000d/00008a83.htm?Retriage=1Followup: MachineOwner---------0:029> lmvm WZSHLEX1start end module name69570000 69598000 WZSHLEX1 (export symbols) WZSHLEX1.DLL Loaded symbol image file: WZSHLEX1.DLL Image path: C:\Program Files\WinZip\WZSHLEX1.DLL Image name: WZSHLEX1.DLL Timestamp: Mon May 11 15:40:11 2009 (4A082ABB) CheckSum: 000329E6 ImageSize: 00028000 File version: 4.1.8477.0 Product version: 12.1.0.0 File flags: 0 (Mask 3F) File OS: 4 Unknown Win32 File type: 2.0 Dll File date: 00000000.00000000 Translations: 0409.04e4 CompanyName: WinZip Computing, S.L. ProductName: WinZip InternalName: WZSHLEXT.DLL OriginalFilename: WZSHLEXT.DLL ProductVersion: 12.1 (8477) FileVersion: 4.1 (32-bit) FileDescription: WinZip Shell Extension DLL LegalCopyright: Copyright (c) 1991-2009 WinZip International LLC - All Rights Reserved LegalTrademarks: WinZip is a registered trademark of WinZip International LLC Comments: StringFileInfo: U.S. Englishyour WinZip is from 2009. Look if there is an updated version. Link to comment Share on other sites More sharing options...
rkp889 Posted May 9, 2013 Author Share Posted May 9, 2013 MagicAndre1981 - Thank you for the quick replies. I can confirm that disabling the WinZip shell extension caused the issue to occur no longer. I can transfer files from any MTP device now. By doing this I am still able to use WinZip as normal, except for the Right-Click feature for Unzipping/ Adding items. If any one else has similar issues, please go to the Shell Ex View link above and follow the steps provided to Disable all non-MS shell extensions. (They will be in pink) This will help greatly if you are not familiar with .dmp files and analyzing them.Thanks again. Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted May 9, 2013 Share Posted May 9, 2013 Thanks again.You're welcome Link to comment Share on other sites More sharing options...
Sp0iLedBrAt Posted May 9, 2013 Share Posted May 9, 2013 I have a Sony like this one HERE and at first connection to a PC, it is recognized as MTP. What I do, since it has USB, is manually change the driver in Device Manager to the stock USB Mass Storage Device and I never have problems transferring data. USB charging is also available regardless of the change of driver.Just a tip you might find useful.Cheers Link to comment Share on other sites More sharing options...
samuelthelegend Posted March 19, 2014 Share Posted March 19, 2014 Uninstall Winzip. That worked for me! Link to comment Share on other sites More sharing options...
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