xmf Posted January 20, 2013 Share Posted January 20, 2013 Recently the scroll function of my touchpad (Synaptics V7.2) stopped working. I went over to the control panel to check the scroll settings and when I clicked on "mouse" I got the message:Unable to connect to the Synaptics Pointing Device Driver...Do you want to uninstall the Synaptics driver now? If I choose yes, I receive the message:"You must have Administrator privileges to uninstall device drivers. Please log off and log back on as Admin." This is despite my user account having admin privileges.So I entered into safe mode and logged in as the administrator, but when I went to remove the driver in add/remove, I received the same message - that I needed administrator privileges. I'm stumped here. Can anybody help me out? Thanks Link to comment Share on other sites More sharing options...
Kelsenellenelvian Posted January 20, 2013 Share Posted January 20, 2013 Reinstall\uninstall? Link to comment Share on other sites More sharing options...
xmf Posted January 20, 2013 Author Share Posted January 20, 2013 Reinstall\uninstall?Sorry, I'm not exactly sure what you're referring to. Link to comment Share on other sites More sharing options...
Kelsenellenelvian Posted January 20, 2013 Share Posted January 20, 2013 (edited) get the installer from dell (or whoever) and reinstall it. THEN uninstall it. http://download.cnet.com/Synaptics-Touchpad-driver-7-2-5-0-zip/3000-2108_4-149877.html Edited January 20, 2013 by Kelsenellenelvian Link to comment Share on other sites More sharing options...
xmf Posted January 20, 2013 Author Share Posted January 20, 2013 get the installer from dell (or whoever) and reinstall it. THEN uninstall it. http://download.cnet.com/Synaptics-Touchpad-driver-7-2-5-0-zip/3000-2108_4-149877.htmlThanks again. I was going to do the same but I got a warning message about reinstalling before uninstalling. Your advice worked perfectly. Now that everything's working, and I'm only seeing one entry in add/remove, is there something I should be uninstalling? Link to comment Share on other sites More sharing options...
Ponch Posted January 20, 2013 Share Posted January 20, 2013 Something stops workingyou want to uninstall it but you can'tKelsenellenelvian says reinstall THEN uninstallyou reinstall, it works now (see point 1)you ask what now ?Looking at (3) the next step is uninstall, but obviously it is you to know if your main goal is solving (1) or doing (2). Link to comment Share on other sites More sharing options...
xmf Posted January 20, 2013 Author Share Posted January 20, 2013 Ponch, I was merely asking Kelsenellenelvian to clarify his instructions to reinstall, then uninstall. Link to comment Share on other sites More sharing options...
bphlpt Posted January 20, 2013 Share Posted January 20, 2013 (edited) @xmf,What Kel and Ponch have tried to explain, is when you have trouble with an app or driver that won't uninstall, which was part of what you explained was happening to you in your OP and the title of this thread, if you reinstall on top of it the exact same version of the app, in the exact same place, sometimes that will put back whatever was missing that wouldn't let it uninstall the first time so that now you can uninstall it. But since the only reason that you were wanting to uninstall was to get the driver working, and apparently reinstalling worked for you, then no, there is nothing else you need to uninstall at this point.Cheers and Regards Edited January 20, 2013 by bphlpt Link to comment Share on other sites More sharing options...
xmf Posted January 20, 2013 Author Share Posted January 20, 2013 Thanks bphlpt. I figured I was alright, but I just wanted to make sure I wasn't missing a part of Kel's instructions. Link to comment Share on other sites More sharing options...
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