ndh Posted January 15, 2013 Share Posted January 15, 2013 Hello,on one of our machines, sometimes the following BSoD occurs about 10 seconds after pressing the power button in order to shut it down. Below is a dump from this morning. It just happened again, and this time, it even failed to create the dump with the message "Physical memory dump FAILED with status 0xC0000185." Any help would be appreciated.We use this Corsair SSD for the system partition.1: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************CRITICAL_OBJECT_TERMINATION (f4)A process or thread crucial to system operation has unexpectedly exited or beenterminated.Several processes and threads are necessary for the operation of thesystem; when they are terminated (for any reason), the system can nolonger function.Arguments:Arg1: 00000003, ProcessArg2: 86ed75f0, Terminating objectArg3: 86ed775c, Process image file nameArg4: 83021e10, Explanatory message (ascii)Debugging Details:------------------PROCESS_OBJECT: 86ed75f0IMAGE_NAME: csrss.exeDEBUG_FLR_IMAGE_TIMESTAMP: 0MODULE_NAME: csrssFAULTING_MODULE: 00000000 PROCESS_NAME: csrss.exeEXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.BUGCHECK_STR: 0xF4_IOERRDEFAULT_BUCKET_ID: VISTA_DRIVER_FAULTCURRENT_IRQL: 0STACK_TEXT: b392fb9c 830e72a1 000000f4 00000003 86ed75f0 nt!KeBugCheckEx+0x1eb392fbc0 83064e5a 83021e10 86ed775c 86ed7860 nt!PspCatchCriticalBreak+0x71b392fbf0 83064d9d 86ed75f0 86fb3d48 c0000006 nt!PspTerminateAllThreads+0x2db392fc24 82e458fa ffffffff c0000006 0071f5cc nt!NtTerminateProcess+0x1a2b392fc24 77557094 ffffffff c0000006 0071f5cc nt!KiFastCallEntry+0x12aWARNING: Frame IP not in any known module. Following frames may be wrong.0071f5cc 00000000 00000000 00000000 00000000 0x77557094STACK_COMMAND: kbFOLLOWUP_NAME: MachineOwnerFAILURE_BUCKET_ID: 0xF4_IOERR_IMAGE_csrss.exeBUCKET_ID: 0xF4_IOERR_IMAGE_csrss.exeFollowup: MachineOwner---------1: kd> !threadTHREAD 86fb3d48 Cid 0250.036c Teb: 7ffdb000 Win32Thread: ffb885e8 RUNNING on processor 1Impersonation token: bfb91178 (Level Impersonation)DeviceMap a2162410Owning Process 86ed75f0 Image: csrss.exeAttached Process N/A Image: N/AWait Start TickCount 844543 Ticks: 962 (0:00:00:15.007)Context Switch Count 740 UserTime 00:00:00.015KernelTime 00:00:00.000Win32 Start Address 0x7570499aStack Init b392fed0 Current b392fac8 Base b3930000 Limit b392d000 Call 0Priority 15 BasePriority 13 UnusualBoost 0 ForegroundBoost 2 IoPriority 2 PagePriority 5ChildEBP RetAddr Args to Child b392fb9c 830e72a1 000000f4 00000003 86ed75f0 nt!KeBugCheckEx+0x1eb392fbc0 83064e5a 83021e10 86ed775c 86ed7860 nt!PspCatchCriticalBreak+0x71b392fbf0 83064d9d 86ed75f0 86fb3d48 c0000006 nt!PspTerminateAllThreads+0x2db392fc24 82e458fa ffffffff c0000006 0071f5cc nt!NtTerminateProcess+0x1a2b392fc24 77557094 ffffffff c0000006 0071f5cc nt!KiFastCallEntry+0x12a (FPO: [0,3] TrapFrame @ b392fc34)WARNING: Frame IP not in any known module. Following frames may be wrong.0071f5cc 00000000 00000000 00000000 00000000 0x77557094https://dl.dropbox.com/u/23962852/2013.01.14%20MEMORY.7z Please let me know if the download doesn't work. Link to comment Share on other sites More sharing options...
Tripredacus Posted January 15, 2013 Share Posted January 15, 2013 Why do you use the power button to shut down? That would be a forced shut down usually. What happens if you shutdown by using that option in the operating system? Link to comment Share on other sites More sharing options...
ndh Posted January 15, 2013 Author Share Posted January 15, 2013 (edited) Why do you use the power button to shut down? That would be a forced shut down usually. What happens if you shutdown by using that option in the operating system?Exactly the same. (Edit: Wait, did you mean force shutdown? I've only tried the normal shutdown from the start menu.) The only difference is that it sometimes takes much longer for the system to respond when I use the physical button. And it's not a forced shutdown as far as I can tell, Windows still waits for e.g. notepad if there are unsaved changes.It would be great if there's some way to find out from the kernel dump what causes these blue screens. I just don't know how to read Windbg's output. E.g. the stack trace seems kind of incomplete. How can I get a full stack trace? The error says "The required data was not placed into memory because of an I/O error", but I don't know which device it tried to read from. I can't even tell what exactly failed, reading from a device or writing to memory. Edited January 15, 2013 by ndh Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted January 15, 2013 Share Posted January 15, 2013 0xC0000185 = STATUS_IO_DEVICE_ERRORThe I/O device reported an I/O error.Do you use the latest firmware? Have you checked the SMART values? Link to comment Share on other sites More sharing options...
ndh Posted January 15, 2013 Author Share Posted January 15, 2013 (edited) I have updated the firmware (didn't check if it wasn't updated already) of the SSD earlier today, and haven't seen a blue screen since. But as far as I know they normally only occur like once a day. I don't know how to check SMART values. So does that mean that it is in fact the SSD that's causing this? Edited January 15, 2013 by ndh Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted January 16, 2013 Share Posted January 16, 2013 I guess it is the SSD. You can check the SMART values with tools like http://crystalmark.info/software/CrystalDiskInfo/index-e.html Link to comment Share on other sites More sharing options...
ndh Posted January 16, 2013 Author Share Posted January 16, 2013 Here are the SMART values for both disks.----------------------------------------------------------------------------CrystalDiskInfo 5.2.2 (C) 2008-2012 hiyohiyo Crystal Dew World : http://crystalmark.info/---------------------------------------------------------------------------- OS : Windows 7 Professional SP1 [6.1 Build 7601] (x86) Date : 2013/01/16 10:29:16-- Controller Map ---------------------------------------------------------- + Standard-Zweikanal-PCI-IDE-Controller [ATA] - ATA Channel 0 (0) - ATA Channel 1 (1) + Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02 [ATA] + ATA Channel 0 (0) - Hitachi HTS541010A9E680 ATA Device + ATA Channel 1 (1) - Corsair Force 3 SSD ATA Device + ATA Channel 3 (3) - Optiarc DVD RW AD-7800H ATA Device-- Disk List --------------------------------------------------------------- (1) Hitachi HTS541010A9E680 : 1000,2 GB [0/2/0, pd1] (2) Corsair Force 3 SSD : 120,0 GB [1/3/0, pd1] - sf---------------------------------------------------------------------------- (1) Hitachi HTS541010A9E680---------------------------------------------------------------------------- Model : Hitachi HTS541010A9E680 Firmware : JA0OA480 Serial Number : J5400071G67XSD Disk Size : 1000,2 GB (8,4/137,4/1000,2) Buffer Size : 8192 KB Queue Depth : 32 # of Sectors : 1953525168 Rotation Rate : 5400 RPM Interface : Serial ATA Major Version : ATA8-ACS Minor Version : ATA8-ACS version 6 Transfer Mode : SATA/600 Power On Hours : 282 hours Power On Count : 184 count Temparature : 27 C (80 F) Health Status : Good Features : S.M.A.R.T., APM, 48bit LBA, NCQ APM Level : 4080h [ON] AAM Level : ------ S.M.A.R.T. --------------------------------------------------------------ID Cur Wor Thr RawValues(6) Attribute Name01 100 100 _62 000000000000 Read Error Rate02 100 100 _40 000000000000 Throughput Performance03 186 186 _33 001200000001 Spin-Up Time04 100 100 __0 000000000124 Start/Stop Count05 100 100 __5 000000000000 Reallocated Sectors Count07 100 100 _67 000000000000 Seek Error Rate08 100 100 _40 000000000000 Seek Time Performance09 100 100 __0 00000000011A Power-On Hours0A 100 100 _60 000000000000 Spin Retry Count0C 100 100 __0 0000000000B8 Power Cycle CountBF 100 100 __0 000000000000 G-Sense Error RateC0 100 100 __0 00000000000A Power-off Retract CountC1 100 100 __0 000000000D62 Load/Unload Cycle CountC2 222 222 __0 00340011001B TemperatureC4 100 100 __0 000000000000 Reallocation Event CountC5 100 100 __0 000000000000 Current Pending Sector CountC6 100 100 __0 000000000000 Uncorrectable Sector CountC7 200 200 __0 000000000000 UltraDMA CRC Error CountDF 100 100 __0 000000000000 Load/Unload Retry Count---------------------------------------------------------------------------- (2) Corsair Force 3 SSD---------------------------------------------------------------------------- Model : Corsair Force 3 SSD Firmware : 5.03 Serial Number : 12076500000008950036 Disk Size : 120,0 GB (8,4/120,0/120,0) Buffer Size : Unknown Queue Depth : 32 # of Sectors : 234441648 Rotation Rate : ---- (SSD) Interface : Serial ATA Major Version : ATA8-ACS Minor Version : ACS-2 Revision 3 Transfer Mode : SATA/600 Power On Hours : 365 hours Power On Count : 5 count Host Reads : 310 GB Host Writes : 252 GB Temparature : 30 C (86 F) Health Status : Good (100 %) Features : S.M.A.R.T., APM, 48bit LBA, NCQ, TRIM APM Level : 00FEh [ON] AAM Level : ------ S.M.A.R.T. --------------------------------------------------------------ID Cur Wor Thr Raw Values (7) Attribute Name01 120 120 _50 00000000000000 Raw Read Error Rate05 100 100 __3 00000000000000 Retired Block Count09 __0 __0 __0 2D94F20000016D Power-on Hours0C 100 100 __0 00000000000005 Power Cycle CountAB __0 __0 __0 00000000000000 Program Fail CountAC __0 __0 __0 00000000000000 Erase Fail CountAE __0 __0 __0 00000000000048 Unexpected Power Loss CountB1 __0 __0 __0 00000000000000 Wear Range DeltaB5 __0 __0 __0 00000000000000 Program Fail CountB6 __0 __0 __0 00000000000000 Erase Fail CountBB 100 100 __0 00000000000000 Reported Uncorrectable ErrorsC2 _30 _30 __0 00001E001E001E TemperatureC3 100 100 __0 00000000000000 On-the-Fly ECC Uncorrectable Error CountC4 100 100 __3 00000000000000 Reallocation Event CountC9 100 100 __0 00000000000000 Uncorrectable Soft Read Error RateCC 100 100 __0 00000000000000 Soft ECC Correction RateE6 100 100 __0 00000000000064 Life Curve StatusE7 100 100 _10 00000000000000 SSD Life LeftE9 __0 __0 __0 000000000000AE Vendor SpecificEA __0 __0 __0 000000000000FC Vendor SpecificF1 __0 __0 __0 000000000000FC Lifetime Writes from HostF2 __0 __0 __0 00000000000136 Lifetime Reads from Host Link to comment Share on other sites More sharing options...
ndh Posted January 16, 2013 Author Share Posted January 16, 2013 (edited) Here are some benchmark results. Not sure if those parameters make sense.Also, thank you for your help so far. Edited January 16, 2013 by ndh Link to comment Share on other sites More sharing options...
MagicAndre1981 Posted January 16, 2013 Share Posted January 16, 2013 the SMART values seam to be ok. Did you get any new crash after flashing the firmware? Link to comment Share on other sites More sharing options...
ndh Posted January 16, 2013 Author Share Posted January 16, 2013 No, not yet. I'm going to report back as soon as I get another one. Thank you all for your help so far! Link to comment Share on other sites More sharing options...
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