MarkJohnson Posted June 18, 2012 Share Posted June 18, 2012 I am having difficulties getting mouse control with remote assistant. All I can do is see the other person's desktop.Allow this computer to be controlled remotely is enabled.I tested here on my htpc with same issue. I thought maybe it was win 7 home and installed pro on spare hdd with same results.Has this feature been removed by MS? or am I doing something wrong?the computer has no option for taking over with mouse controls in the remote assistant menus.-=Mark=- Link to comment Share on other sites More sharing options...
submix8c Posted June 18, 2012 Share Posted June 18, 2012 http://windows.microsoft.com/en-us/windows-vista/Windows-Remote-Assistance-frequently-asked-questionshttp://www.sevenforums.com/network-sharing/48190-remote-assistance-linksys-router.htmlHTH Link to comment Share on other sites More sharing options...
MarkJohnson Posted June 18, 2012 Author Share Posted June 18, 2012 sorry, none of those said anything about my issue. Did you have a certain pertaining to this issue. or just general help?-=Mark=- Link to comment Share on other sites More sharing options...
submix8c Posted June 18, 2012 Share Posted June 18, 2012 No, but they DID say "You need to do such-and-such..."Did you follow ALL steps? Link to comment Share on other sites More sharing options...
MarkJohnson Posted June 19, 2012 Author Share Posted June 19, 2012 No, I didn't do ALL steps as there were many non-related tasks. But I went through the basics which I was doing all along. It isn't that complicated. But I found nothing on not getting mouse control.I get connected to the other computer and I get taken to the desktop fine. I just can't get control of the mouse.I have googled a dozen or two acrticles on this and none had a solution. I even tried port forwarding with no luck.I have a new gigabit router, Asus RT-N56U, and it has it's own nomenclature so it's a bit challenging to decipher all the settings. A Firmware update helped and I found port forward. but may need something else? I forwarded port 3389, as stated in the article, to my other machine requesting help. I couldn't seem to add one for this machine as it only wanted one entry for that port I'm guessing. I haven't found the port that just opens 3389 to all machines. so both machines will have access to 3389.Maybe I'll try my other mach. Maybe this machine is whacked?-=Mark=- Link to comment Share on other sites More sharing options...
MarkJohnson Posted June 19, 2012 Author Share Posted June 19, 2012 OK, It's working on my other machine. Not sure what the issue is with this machine. I have had issues with network connections in the past. For some unknown reason I had to install Xfast for it to work properly. The only thing I can think of is this ASRock board uses ASMedia chips and it interfaces with the Realtek NIC somehow and messes it up.Thanks for your help-=Mark=- Link to comment Share on other sites More sharing options...
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