ceez Posted February 21, 2012 Share Posted February 21, 2012 Hello fellow msfn-ers!As the subject reads, I want to use RDC to connect to our end uers but instead of locking their machines out I want to them to see what I am doing, this way they 'learn' something instead of someone always doing the same procedure over-and-over-and-over again!I dont know if I am posting this in the correct section or if this should go under server 2003 which is what our domain is running, but maybe someone can help me here. thanks,ceez Link to comment Share on other sites More sharing options...
Mr Snrub Posted February 21, 2012 Share Posted February 21, 2012 The tool you are looking for is msra.exe (Microsoft Remote Assistance) - it is designed for exactly what you describe.Users can request assistance, or remote assisters can offer it. Link to comment Share on other sites More sharing options...
allen2 Posted February 21, 2012 Share Posted February 21, 2012 So what you want is the "shadowing" option of remote desktop that is only available for server products. So if you're connecting in remote desktop on a desktop os , it isn't available. To use it, you need to use terminal server manager, then connect to the remote server then right click the wanted session and do "remote control". Link to comment Share on other sites More sharing options...
cluberti Posted February 22, 2012 Share Posted February 22, 2012 Remote Assistance will handle this as previously mentioned, and it's behavior is configurable via Group Policy as well. Link to comment Share on other sites More sharing options...
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