dmi18 Posted November 22, 2010 Share Posted November 22, 2010 Hello and thank you in advance. I have a gateway model gt5657e. It runs on vista. I was getting a lot of shut down with error massage. I'm not very savvy with the computers so I called costco tech and after a lot of test they told me most likely I have a Virus and I should restore the computer . I order the recovery disk and after trying to run it I received more error pop out. 1st one said error with number 0x2001100200001012 if this happens again call gateway. 2nd popout was restore7.exe application errorthe instruction at 0x750605ef referenced memory at 0x00000114. the memory could not be read. click ok to terminate the program.I called gateway thinking there was a problem with the recovery disk. they said is a hardware issue so I went and replaced the hardware . I run the disk and received the same error messages. any help / advise you can give meThank you Link to comment Share on other sites More sharing options...
Tripredacus Posted November 23, 2010 Share Posted November 23, 2010 What hardware did you replace? Link to comment Share on other sites More sharing options...
whs37 Posted November 24, 2010 Share Posted November 24, 2010 (edited) It looks like a RAM problem. I assume you have 2 sticks. Take one stick out and try again. If that does not work, try the other stick by itself. Here is a guide on how to do that ( http://support.gateway.com/s/Mobile/Gateway/4536GZ/4201faq25.shtml ). This may not be exactly your model, but you will get the idea. The important step is opening the clips. The rest is a piece of cake.If you determine that it is a faulty stick, get a new one (you may use the opportunity to upgrade your RAM). You can scan your PC here ( http://www.crucial.com/index.aspx?gclid=clc7ieyzvpccfryenaodgh7jsw&ef_id=1705:3:s_6bb7793def0e1a58cd2af23d4db33704_1771685393:pyvl99bklaoaac96jqyaaaap:20081213201317 ). The Crucial System Scanner Tool will tell you what options you have - and the price. But it never hurts to shop around. Edited November 24, 2010 by whs37 Link to comment Share on other sites More sharing options...
dmi18 Posted December 12, 2010 Author Share Posted December 12, 2010 Hi and thank you for your help, sorry for the late respondMy feeling was right there was a problem with the recovery disk and not the hardware. What I didn't know but I find out by accident was the shutdown was caused by my printer. Anyway I received the new disk and uploaded .everything seams fine now and I don't use the printer. again thank you for your help .Now I would like to try to fix my older computer (running on xp) so my kids can use it but I know I have to open a new thread Link to comment Share on other sites More sharing options...
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