Jump to content

Offer Remote Assistance Problem


wfunction

Recommended Posts

Hi all,

I get this error message every time I type in the IP address of the client who I want to help:

The remote server does not exist or is unavailable.

I've tried the basics already (added the ports and needed programs to the firewall, even tried turning it off completely; turned on Remote Assistance in control panel; etc.), I know the IP address of the client is correct, and I need to say that I can help the client if he sends me the invitation; I just can't seem to be able to offer unsolicited assistance.

One more note:

Remote Desktop does work, but I don't want to use it because the client has to log off so I can log on.

I've tried the program called UltraVNC; it works, I just want to know how to use Windows' features instead.

System information:

Tried dial-up person helping both cable and dial-up; neither worked.

OS: Windows XP Service Pack 2, clean install, no hotfixes

Thanks!

Link to comment
Share on other sites


Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...