bruceching Posted July 13, 2009 Share Posted July 13, 2009 Hi,My Winodws XP Professonal SP3 notebook will automatically logout any time as its wants. Whenever I am writting a word document or using an Excel or Internet explorer, the laptop will logout suddenly and hang it on "saving personal settings".Is there any way to find the root causes? Hardware is checked -> no problemScan the full computer with Symantec SEP -> no virus is foundScan the full computer with Malware software -> no spyware, ...etc.I feel really headache of it and no idea how to fix it even reinstall the OS which can't help.Thanks for any advise Link to comment Share on other sites More sharing options...
chuckr Posted July 13, 2009 Share Posted July 13, 2009 Hi,My Winodws XP Professonal SP3 notebook will automatically logout any time as its wants. Whenever I am writting a word document or using an Excel or Internet explorer, the laptop will logout suddenly and hang it on "saving personal settings".Is there any way to find the root causes?Have you looked into:Control Panel >> Power Options >> Hibernate (tab), to insure all is well in that area ? Link to comment Share on other sites More sharing options...
bruceching Posted July 13, 2009 Author Share Posted July 13, 2009 Hi,My Winodws XP Professonal SP3 notebook will automatically logout any time as its wants. Whenever I am writting a word document or using an Excel or Internet explorer, the laptop will logout suddenly and hang it on "saving personal settings".Is there any way to find the root causes?Have you looked into:Control Panel >> Power Options >> Hibernate (tab), to insure all is well in that area ?Hi Thanks for your replyHave checked and Hibernate is disable. Nothing specialDo you think that force memory dump can help to find out the reason?I have tried it but short dump show the "Probably caused by : i8042prt.sys ( i8042prt!I8xProcessCrashDump+237 )" only. Seems can't help. Link to comment Share on other sites More sharing options...
Ponch Posted July 13, 2009 Share Posted July 13, 2009 Might be someting as basic as a defective key on your keyboard (function key? inadvertently pushed ?) . Link to comment Share on other sites More sharing options...
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