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DerSnoezie

Seagate 7200.11 fail & fine dataset

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#104 9RY28***:ST3250410AS:9EU142-305:3.AAC:08306:TK:2007:2009-01-27:Flomon_2:Germany:Problems while Booting,then chkdsk with errors, next Booting not Detected in Bios:WIN Ultimate x64

Edit: Is it possible that it is the same Problem which evryone here has or is it another Problem?

Edited by Flomon_2

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#104 9RY28***:ST3250410AS:9EU142-305:3.AAC:08306:TK:2007:2009-01-27:Flomon_2:Germany:Problems while Booting,then chkdsk with errors, next Booting not Detected in Bios:WIN Ultimate x64

Edit: Is it possible that it is the same Problem which evryone here has or is it another Problem?

I'm not sure.. The symptoms appear to be similar, but your model and firmware type tell me you have a 7200.10 drive.. If the disk is no longer recognised, regardless whether you check/exchange sata cables, try other sata ports on the mainboard and excluded the possibility of a faulty power supply or other external factors, then you should pretty much have pinnend it down to this type of issue. However, for now i can only say that the BSY bug seems to be restricted to the drive types mentioned at the seagate knowledge base:

http://seagate.custkb.com/seagate/crm/self...sp?DocId=207931

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Hi,

My drive died around Christmas only after 3 months of use.

Feel free to add it to the list.

9QM6****:ST3500320AS:9BX154-303:SD15:09086:2008-08-28:KRAT8G:2008-09-25:2008-12-23:OEM:Dadou:France:(no detect in bios):winXP X86:Corsair 550W

I registered to add my little contribution and maybe provide some useful information.

As my drive had valuable information for me on it I desperately send it to i365, Seagate's data recovery company.

At first, they sent me the normal quote of 1000€ for recovery which I complained about, claiming that I had no responsibility in the drive failure.

A technician explained me that such failures could occur with:

- shock of drive (never happened)

- intensive usage of drive for several days (never happened too)

Of course I was anything but convinced, as the drive was still spinning and there was no preventive sign of failure.

On this point, nevertheless, I am not sure because I remember having continuously error messages from windows (could not read/write memory address #### ...) starting a few weeks before the failure.

But it was not linked to memory as I have Vista on another identical drive and had no such issue.

It only happened when I was checking file properties in explorer or trying to access certain files too. I did not pay more attention to that because I thought it was windows bug related (occurred after a specific windows update).

I precise that i365 people have no link with manufacturing or technical support people from Seagate (do not blame them for this failure, they are quite nice and helpful).

This was beginning of January.

A few days after, I discovered this forum and many other ones where the same issue as mine was shared by people.

I followed the complete Seagate story (fiasco?) on their forum, the serial checker #1 (which indicated my drive as affected), the firmware #1, #1bis, #2, everything.

FYI, the current serial checker shows my already bricked drive as not affected ... :rolleyes:

So I informed the i365 guys that my issue could result from a firmware bug and may not need huge repair operation, only PCB flashing.

They replied they would check with support team.

Meanwhile, the revised SD1A was released and seemed to cure the bug (for now).

I flashed my 2 other drives with it some days after to be sure that it would not brick them like rev#1.

I received yesterday a phone call from i365, they told me that for my case, the recovery procedure would be different from normal one as the failure was due to bad manufacturing.

They will fix the drive by reprogramming it, then send it back to me at no charge at all.

They also keep a drive image for 1 month, so if I am not able to retrieve data from the drive, I still have a chance to get it.

Their normal procedure is to send you the data back on an external drive, plus the original drive (they also keep an image for 1 month).

The guy told me that the decision was made yesterday (01/27), as well as the procedure.

Please do not ask me more details on the procedure, as I do not have any, I think I was a bit lucky to send my drive at the good time (not too soon) so I will not have to pay.

It seems that their free offer to recover data for affected users is finally true, I do not know if other people can confirm my story.

I precise that I have a very long experience with IT, so I exactly know what I am speaking about.

I do not think Seagate's products are bad, i's only either their QA which is not strong enough, or their support team is definitely not qualified enough to deal with such failure.

I hope it will help ...

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@ der Snoezie

Thanks for your Answer! But I think too thats I have another Problem. After the first Panic ;-), i´ve taken my Harddisk back into my PC and I think my Sata Pover Supplie was not OK before, because now it will be found in the bios again. But I can´t boot Windows, I think it´s a damage on the start Routine of Windows and i will try to repair it in the next days.

So you can delete my Disk out of the list. Thanks for your supplie and i hope only the best for all with damaged Seagate Harddisk.

Greetings

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@ DerSnoezie : Hi!!!! I'm happy to announce that my disk is ALIVE AGAIN and all my data is OK and being backed up as I write this message. :thumbup I've wrote more details about the procedure at the "7200.11 solution" post.

Anyways, I wanted to tell you this because this has confirmed that my SD81 disk has the same issue on the firmware as all the other SD15 ones. Seagate's support always told me that my disk was not affected, in fact every serial checking tool they released told me that my drive was NOT affected... well... it WAS affected!!!! IN YOUR FACE SEAGATE!!!! :realmad:

post-225816-1233123906_thumb.jpg

1:9QM7****:ST3500320AS:9BX154-303:SD15:09146:2008-10-09:KRATSG:2008-10-15:2008-12-24:N/A:poolcarpet:Malaysia::

2:9QM6****:ST3500320AS:9BX154-303:SD15:09115:2008-09-17:KRATSG:2008-10-01:2008-12-28:N/A:DaftMule:UK::

3:9QM6****:ST3500320AS:9BX154-303:SD15:N/A:N/A:KRATSG:2008-12-05:2008-12-19:N/A:DerSnoezie:Netherlands:(no detect in bios):

4:9QM4****:ST3500320AS:9BX154-303:SD15:08503:2008-06-16:KRATSG:2008-08-01:2008-11-01:N/A:dskbrk:::

5:9QM3****:ST3500320AS:9BX154-568:SD81:08464:2008-05-20:KRATSG:2008-08-01:2008-12-23:N/A:ToKuRo:Chile:(no detect in bios): <--- REPAIRED WITH GRADIUS2's GUIDE.

Greets, ToKuRo.

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Number:9QM3****:ST3500320AS:9BX154-303:SD15:08411:KRATSG:2008/07/15:2009/01/16:OEM:Verdilith:UK:fail :Windows XP SP2:

DerSnoezie - I'm not sure that you've added my first fail (above), just the second one I posted - #106 on your list.

:)

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Number:9QM3****:ST3500320AS:9BX154-303:SD15:08411:KRATSG:2008/07/15:2009/01/16:OEM:Verdilith:UK:fail :Windows XP SP2:

DerSnoezie - I'm not sure that you've added my first fail (above), just the second one I posted - #106 on your list.

:)

You're absolutely right, sorry about that! I've fixed it right away. :blushing:

@ DerSnoezie : Hi!!!! I'm happy to announce that my disk is ALIVE AGAIN and all my data is OK and being backed up as I write this message. :thumbup I've wrote more details about the procedure at the "7200.11 solution" post.

Greets, ToKuRo.

That's great news! I'm glad you were able to recover your data :D

And @ dadou: Thanks for sharing your 7200.11 experience with us! I sure hope the procedure of the free data recovery service offered by seagate won't take ages B)

Edited by puntoMX

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And @ dadou: Thanks for sharing your 7200.11 experience with us! I sure hope the procedure of the free data recovery service offered by seagate won't take ages B)

Hopefully not, it took them one working day between flashing and shipping back (today).

But I do not know if they will make other cases a priority as they will not make any money with them ...

Confirmation on my bill for my case: $0,00 USD

Only one thing, they say on the bill that they keep the data 14 days after the disk si shipped. Be sure to make backup ASAP.

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9QM5KH4M:ST3500320AS:9BX154-335:SD15:09055:KRATSG:2008-10-01:2008-01-28:RETAIL/MICROCENTER:fcastro:USA:(no bios detect):XP:ThermalTakePurepower500W

Has anyone figured out a solution? OMG this is unreal! I have my research paper for school on this drive that has now disappeared. 1 month of my work if I can't get my data back I will fail there is no time to write all of my paper... :no:

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9QJ1W***:ST31000340AS:9BX158-303:SD15:09076:KRATSG:28 Aug 2008:17 Dec 2008:OEM:[pi]:USA:Stopped detecting in BIOS after reboot:Vista Ultimate x86:Corsair HX620

Also have a ST3500320AS that is on their list of potential risks, but I can't access the other information for it right now.

Edited by [pi]

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Guys this is a Global problem from what I am reading non stop. I have the Barracuda 7200.11 firmware SD15 500GB hard drive and today on boot up the bios no longer sees the drive (My drive is 3 months old).

Everyone I have just emailed the consumerist about this issue.

http://www.consumermediallc.org/contact.html

Everyone please take a moment and send them an email informing them of the issue. If we can get the consumerist to raise an alert, not only will it help our case but it will also alert people out there who don't know about this flaw.

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Found this online:

Seagate offers fix, free data recovery for bricked Barracudas

by Cyril Kowaliski — 3:54 PM on January 16, 2009

Well, how about that. Seagate has acknowledged the bricking issue surrounding Barracuda 7200.11 hard drives, and it's trying to make things right by offering a firmware fix and data recovery services. Here's the full statement we received from company spokesman Mike Hall:

Seagate has isolated a potential firmware issue in certain products, including some Barracuda 7200.11 hard drives and related drive families based on this product platform, manufactured through December 2008. In some circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on*.

As part of our commitment to customer satisfaction, we are offering a free firmware upgrade to those with affected products. To determine whether your product is affected, please visit the Seagate Support web site at http://seagate.custkb.com/seagate/crm/self...sp?DocId=207931.

Support is also available through Seagate's call center: 1-800-SEAGATE (1 800 732-4283)

Customers can expedite assistance by sending an email to Seagate (discsupport@seagate.com). Please include the following disk drive information: model number, serial number and current firmware revision. We will respond, promptly, to your email request with appropriate instructions. There is no data loss associated with this issue, and the data still resides on the drive. But if you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business.

For a list of international telephone numbers to Seagate Support and alternative methods of contact, please access http://www.seagate.com/www/en-us/about/contact_us/

*There is no safety issue with these products.

The free data recovery for already-bricked hard drives seems like a nice touch, especially considering the cost of third-party services. According to the knowledge base entry, though, the issue may affect a fairly large number of drive models—not just the 1TB four-platter drive we talked about earlier this week. Seagate recommends that users with 1.5TB, 750GB, 640GB, 500GB, 320GB, and 160GB Barracuda 7200.11 drives, along with some Maxtor and ES.2 models, all install the firmware update.

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Another brick from Spain.

Number:Serial N°:Model:Part N°:Firmware:DateCode:(manufac. date):SiteCode:PurchaseDate:FailedDate:OEM/RETAIL:UserName:Country of User:fail reason/fine:OS:PSU

====================================================================================================

9QM1****:ST3500320AS:9BX154-303:SD15:08366:2008-05-05:KRATSG:2008-06-06:2009-01-10:N/A:secagate lorito:Spain::

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Hello, I have 2 Seagate Drives and Here is the Information for it,

113:5QJ0****:Model:ST31000340AS:9BX158-303:SD15:08366:(manufac. date):EAGLE:06-2008:10-2008:OEM:N/A:USA:N/A:VISTA:500W

114:9QJ0****:Model:ST31000340AS:9BX158-335:SD15:08467:(manufac. date):FRYS:06-2008:10-2008:RETAIL:N/A:USA:N/A:VISTA:500W

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