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Seagate Barracuda 7200.11 Troubles


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They don't talk about the main problem who is "not detected by BIOS" or(and) "View in the bios with 0GB and not accessible).

PS: could you send me by PM the details of the professional from Germany to repair my HDD.

Thx

Gilles

You are right! But Seagte's responds gives me hope they solve the BUSY/LBA0 problem, too.

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Although the list is not helpful in restoring acces to the defective drive, I believe it is needed to:

1: Give an overview of the international spread of the problem

2: Document enough failures to disprove the claim of seagate moderators that this problem is statistically insignificant (And yes I think this is feasible, just look at how many people are viewing this thread right now: 200+! their data (if relevant) is more than welcome)

3: Provide insight in the history and nature of the problem; when did the excessive failing start & do drives manufactured before a certain date last longer?

I think that when the dataset includes enough drives over a large enough timespan (preferably including drives manufactured from september 2007 - present) patterns will emerge from the data, probably showing an increase in the rate of failures after a certain point in time. Ofcourse this is part speculation, but can you find (online) evidence of prior events where 7200.11 drives crap out at such a scale? If this point in time can be linked to a change in seagate production lines, like the arrival of new designs, new components, relocation to a new factory, etc. and combine this with the technical findings of fatlip, pichi, etc. we'll have a better chance understanding why this present massive failure event is happening.

If you would like to start a new thread or whatever for the list and the rants I am certainly interested, but unfortunately I lack the skills and time to set up a dedicated website. So if something needs to be done about the clogging of this thread, find someone who's able and willing to sort things out.

Abuse of the drive information in the list can certainly happen but can be prevented. For instance if people PM their data to me I could provide a stripped down "on screen" version of the list & charts.

A proposal:

I think this forum is to help us solve our problem, researching, communicating and providing useful information.

1 .- The new user can comment on the issue, stating the conditions under which it occurred, etc., but it is not necessary to repeat the same thing (by previous users).

2 .- Do not enlarge the size of the forum with useless comments, thanks, repetitions, and so on.

3 .- The "S/N list" grows exponentially the size of the forum (I think there are other methods to store a list).

4 .- I do not find this list useful because it will not help to solve the problem. I think it serves to Seagate as blacklists of warranties, and to recovery companies such as list of customers, offering services directly or indirectly through links to ACE or SD. These companies, in their forums have reduced the activity (and probably customers).

I agree.

What about to open a blog on the issue? While users here work to find a technical solution, we can make a page (or a post) with the dead list and people will be able to add their hd info by comments. Also, a website entirely focused on the issue may receive more media attention.

If anyone is interested in this, feel free to PM me.

Edited by DerSnoezie
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Although the list is not helpful in restoring acces to the defective drive, I believe it is needed to:

1: Give an overview of the international spread of the problem

2: Document enough failures to disprove the claim of seagate moderators that this problem is statistically insignificant

...[snip]

The relevance of these statements is to think in terms of how survey results are calculated. No one ever surveys the entire populace (except at census time). They only survey a sample of people, therefore each person represents the opinions/views/experiences of thousands. The only real caveat here would be that the technically savvy/computer enthusiast subset of the world population would be a smaller sample of the population as a whole, but each person "surveyed" would still represent a whole heckuva lot of people. I think the representation would be MUCH greater than this example, but say each drive failure posted here represents an equivalent of only 100 drives per drive posted. At 40 drives that's 4,000 failures right there. And I dare say that's NOT statistically insignificant. So I would say we need to keep the database going and growing, but we might need to toss around some ideas of how to keep the thread cleaned up a bit. Like not posting the entire list each time a drive is added, but possibly having a spreadsheet or database maintained offline with a link posted to it so each person could see it/analyze it/download it at any given time. The main problem with this idea is that it saddles one individual with the task of update/upkeep of the list and that's not exactly fair to them...

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The main problem with this idea is that it saddles one individual with the task of update/upkeep of the list and that's not exactly fair to them...

At the present rate of data input (<10 entries/day) updating the list is only a minor inconvenience to me. Probably this rate wil increase somewhat when more and more people find out about this thread, but I guess interest in the problem will also fade with time, so I don't expect the maintenance of the dataset to become a major hassle. However, setting up a new location for the data set could prove to be so, depending on what is the preferred option.

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skip the stats, I say; let's figure out what we know about the problem to come to a solution. No one has yet bothered to answer my questions posted earlier. Does anyone know ? or is everyone sitting around with dead drives in their hands throwing insults at everyone who doesn't buy into their conspiracy theories ? yeah, it was designed by the cia so that they could scan everyones hdd as it gets turned into for rma...jeeze give me a break from these nutbars

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It is typical mass production tactics to simply pump out patches for every bug - and if the patch works then forget about it - and never find out which underlying factors led to the start of the problem. In this way the industry standard will never improve. I'm sorry if you were offended by one of the other members, but I need to have some sleep eventually and can't stop people from venting some of their more heated opinions. If you are referring to technical questions please try to contact fatlip or pichi, this is complicated, specialistic stuff and there aren't that many hardware engineers hanging around this forum.

skip the stats, I say; let's figure out what we know about the problem to come to a solution. No one has yet bothered to answer my questions posted earlier. Does anyone know ? or is everyone sitting around with dead drives in their hands throwing insults at everyone who doesn't buy into their conspiracy theories ? yeah, it was designed by the cia so that they could scan everyones hdd as it gets turned into for rma...jeeze give me a break from these nutbars
Edited by DerSnoezie
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However, setting up a new location for the data set could prove to be so, depending on what is the preferred option.

The only two things I can think of are free personal webspace sites (e.g. Geocities) that let you upload a few megabytes worth of stuff, or, and this is probably the least favorable of the two, most ISP's provide subscribers with 10MB worth of webspace. The dataset could be uploaded there with a direct link provided to it. Since it would basically be a text document of sorts, it would at most be a few hundred KB in size and would not be a concern towards data limits imposed by the ISP. But then some person or maybe an "organization" may develop a personal vendetta against you and hit the list several thousand times a day/hour thereby killing your account... So, not all that good an idea. Just call me "Mr. Conspiracy Theory". LOL

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BTW despite some of the strong discussions over here, I definetely would not want to be a moderator at the official seagate forum right now. That place is showing signs of a complete meltdown XD

Edited by DerSnoezie
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Hmm.. all listed 7200.11 models coincidentally appear to have that 0,34% annualized failure rate.. 0,34% of how many drives in total would that be?

Seagate Barracuda 7200.11 Specifcations (Data Sheet):

http://www.seagate.com/docs/pdf/datasheet/...uda_7200_11.pdf

Annualized Failure Rate 0.34%

Mean Time Between Failures (hours) 750,000

Then, if MTBF is 85 years. Ours problems are statistically normals?

Note: the "Data Sheet" is a contractual document similar to the label of the drive.

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Hmm.. all listed 7200.11 models coincidentally appear to have that 0,34% annualized failure rate.. 0,34% of how many drives in total would that be?

Well, my drive 100% failed in 4 months, so that's and Annualized Failure Rate of 300% !! I Win !!

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Hmm.. all listed 7200.11 models coincidentally appear to have that 0,34% annualized failure rate.. 0,34% of how many drives in total would that be?

Well, my drive 100% failed in 4 months, so that's and Annualized Failure Rate of 300% !! I Win !!

Awwwsommmme !!! i think we should all throw in and get Fuzzy a WD Black as a first place drive, for real, that really is bad luck dude............

and Laz , i seriously want to choke you out.....hahhahah....really.

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Think of all the data these viewers could contribute to the dataset.. We are going to need some serious streamlining. If in a couple of hours no action is taken, I think I'll simply start a new seperate thread in the hardware hangout on this forum, dedicated to the failure/fine list.

12 January, 2009, 10:15AM this thread has 24,232 views. Granted, there are a lot of the key posters refreshing the page for updated information, but I doubt that would be even half of that page count though!!!
Edited by DerSnoezie
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Mine died yesterday I bought it the end of september 2008 from overclockers, was working fine the night before turned it on yesterday morning and nothing! tried it with a caddy and it kept saying the usb device has malfunctioned

this is the info off it

S/N 9QM69YWS5

ST3500320AS

P/N 9BX154-303

Firmware SD1508315

Date Code 09085

Site Code KRATSG

Product Of Thailand

this is my first time posting here I only registered due to the thread so if I have done anything wrong or missed out any information etc please let me know.

cheers

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