Outlook 2007 won't render email

[IcemanND]

I have a system with Office 2007 ent. that when any user launches outlook and tries to either create a new message or read a new/existing message the message portion of the window does not render. It is like that piece of the program is hung, if you open a window over it when you close that window whatever was on the display is still in the mail text portion of the window.

I had found a post somewhere about office not displaying the customize office box where you put in your name and initials causing a similar problem. But when I log into the machine with an account that was not there before and that box comes up I can not type into it. So this is likely the issue but how do I fix the user info box?

I've uninstalled office, made sure all updates where there, tried multiple accounts, it's machine related not account related.

Anyone have any ideas?

[cluberti]

Get me an adplus -hang dump of outlook.exe in state and I'll tell you what's happening.

[mgboyes]

Hi there,

Did you ever figure out what was causing this - I have machine doing exactly the same thing. Rendering hangs in both the reading pane and full window in Outlook 2007.

[IcemanND]

Unfortunately no, it fixed itself on its own. But I have heard reports of McAfee Site Advisor causing this issue.

[mgboyes]

I removed Site Advisor and all is well again. Thanks!