MS Powerpoint 2002 error

[SarahC]

Hi,

I have a user who has MS PPT 2002 running on XP on a Dell laptop. He has several ppt applications but has trouble with just one of them. It is 17mbs in size and contains some video clips. When he opens it the error "Microsoft PowerPoint has encountered an error and needs to close" comes up, forcing him to close out of it. He can open other large presentations that contain clips fine and he can open this particular one fine on his desktop.

The entry in the event viewer for this error is - Source: Microsoft Office 10, and the description is: "Faulting application powerpnt.exe, version 10.0.2623.0, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x0002ae22."

Any suggestions as to how I can help him? I am going to re-install powerpoint firstly.

Many thanks,

Sarah