aahmad Posted March 3, 2008 Share Posted March 3, 2008 Our firm has quite a few Lenovo T60 laptops which are imaged. The problem we run into on random occasions is that the USB does not function. So when we plug in any USB device into the system or the docking station Windows acts as if nothing happened. If we reboot the machine the problem goes away then comes back randomly. We ran into this issue on a desktop as well. Please advise. Thank you guys. Link to comment Share on other sites More sharing options...
Arie Posted March 3, 2008 Share Posted March 3, 2008 You give too little information to be of service. Have you checked the IBM and Lenovo support web sites? What operating system are the machines running? Is it a default company image, an image supplied by Lenovo, or...? Do you have the latest BIOS firmware running on each machine? Et cetera. Link to comment Share on other sites More sharing options...
aahmad Posted March 3, 2008 Author Share Posted March 3, 2008 You give too little information to be of service. Have you checked the IBM and Lenovo support web sites? What operating system are the machines running? Is it a default company image, an image supplied by Lenovo, or...? Do you have the latest BIOS firmware running on each machine? Et cetera.Its a default company image based on Windows XP Service Pack 2. I checked IBM, Lenovo, and search engines to potentially find anyone with a problem of this nature with no success. I have the latest bios updates, etc running on these machines. I really am at a loss at what this could possibly be, to me it seems as if plug and play service fails and the only way to resolve is a reboot. Thank you again. Link to comment Share on other sites More sharing options...
Tripredacus Posted March 4, 2008 Share Posted March 4, 2008 In these situations, what does the Universal Serial Bus Controllers tree look like in the Device Manager? Link to comment Share on other sites More sharing options...
aahmad Posted December 3, 2008 Author Share Posted December 3, 2008 I figured out how to resolve this issue I believe, so far the issue has not persisted when I perform the following registry edit.HKLM>SYSTEM>CurrentControlSet>USB>add dword value "DisableSelectiveSuspend"set the value to "1".That should "resolve" it, I found this in a kb article on Micrsoft's site but do not have the article number handy. Just FYI for you all. Link to comment Share on other sites More sharing options...
jaclaz Posted December 3, 2008 Share Posted December 3, 2008 There seem to several of them:http://support.microsoft.com/kb/895962/en-ushttp://support.microsoft.com/kb/902274/en-ushttp://support.microsoft.com/kb/314634/en-ushttp://support.microsoft.com/kb/817900/en-usIt seems like this missing "DisableSelectiveSuspend" creates more damages than a Tornado. Good find. jaclaz Link to comment Share on other sites More sharing options...
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