Phoneguy Posted January 2, 2008 Share Posted January 2, 2008 Ok, I leave my computer on pretty much 24x7. I am running a Dell XPS Gen3, with Windows Vista Ultimate installed on it. It went into stand bye sometime yesterday and when I went back to it last night all that would come up after getting it out of stand bye and after multiple reboots is a black screen and a my documents window open. I have tried everything that I know to restore things nothing works. I am able to still use the computer, it is like running without a desk top and if I close the windows then I have to logoff or restart it to get it back. In the event log I see an entry the ATBROKER failed to start and that the file may be corrupt. Is this the problem and is there anyway to fix it? Please help. Link to comment Share on other sites More sharing options...
ghforlife Posted January 3, 2008 Share Posted January 3, 2008 Try to unstall theis updates:KB933566, KB929123, KB931213, KB905866, KB929762 & KB936825if you have them. This is all i can find on this and if this doesn't work then go back to XP..... Link to comment Share on other sites More sharing options...
fizban2 Posted January 3, 2008 Share Posted January 3, 2008 how many times has this happend? is it a regular occurence? Link to comment Share on other sites More sharing options...
nitroshift Posted January 3, 2008 Share Posted January 3, 2008 What happens if you run explorer from a command prompt? Link to comment Share on other sites More sharing options...
Phoneguy Posted January 4, 2008 Author Share Posted January 4, 2008 Sorry I took so long to reply I have been swamped at work. First I uninstalled all of the updates listed, it was no help. Second answer this is the first time this has happened at it is only on this machine, I have one other desktop running 64bit Vista Ultimate, and a Dell laptop running Vista Business none of these systems are having or have had this problem. Third answer, the explorer process is already running. I have tried to restart everything and it hasn't helped. My computer is still usable but it lacks a desktop, I have to shut it down through task manager, because there is no task bar jus a black screen. Right now I have been able to back up all of my information and have come to the conclusion that I have to reformat and reinstall the OS, but I am now curious as to what caused this and how to fix it. Thank you for you suggestions and keep them coming I don't want to kill it if I don't have to. Link to comment Share on other sites More sharing options...
Bretenn Posted January 4, 2008 Share Posted January 4, 2008 most probably u hav been hit by virus/worm. end the explorer process, then start another 1... then use ur antivirus to scan. last time my sis pc oso show just black screen with only documents folder auto appear when boot to desktop. Link to comment Share on other sites More sharing options...
Phoneguy Posted January 4, 2008 Author Share Posted January 4, 2008 Thank you, I will give it a try when I get home. Link to comment Share on other sites More sharing options...
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