Event12, Kernel-WHEA (WinVista x64) issue

[sangwooksohn]

Can anyone help me resolve my issue regarding Kernel-WHEA Event on my WinVista x64 system? I am having the same error even after the clean installation of WinVista x64 on my 2 x AMD Opteron 280 system.

Can anyone help me resolve my problem? Or at least what have gone wrong? I desperately need your input.

Thanks in advance.

Followings are the error message I get:

Here's what Event Viewer says:

Event12, Kernel-WHEA

Machine Check Event reported is a fatal Bus or Interconnect timeout error.

Memory Hierarchy Level: 3

Participation: 0

Request Type: 3

Memory/IO: 0

Address: 30422400

And here's what AMD Mcat says:

Event Source 0

Processor Number : 0

Bank Number : 0

Time Stamp (0x): 01C83B55 755106C4

Error Status (0x): D4384000 00000833

Error Address (0x): 00000000 01D03580

Error Misc. (0x): 00000000 00000000

Single bit errors:

Correctable ECC error

Error address valid in MCi_ADDR

Error reporting enabled

Second error

Error valid

Bus Error Code:

Participation processor: Local node originated the request (SRC)

Time-out: Request did not time out

Memory transaction type: Data read (DRD)

I/O: DRAM memory access (MEM)

Cache level: Generic (LG)

Data Cache Error MC0:

System line fill error into data cache

Syndrome: 0x70

[cluberti]

Event12, Kernel-WHEA

Machine Check Event reported is a fatal Bus or Interconnect timeout error.

Memory Hierarchy Level: 3

Participation: 0

Request Type: 3

Memory/IO: 0

Address: 30422400

The processor detected a hardware error somewhere in the machine, and Windows logs this event whenever it occurs. The hardware diagnostic tools (like MCAT) will tell you more...

And here's what AMD Mcat says:

Event Source 0

Processor Number : 0

Bank Number : 0

Time Stamp (0x): 01C83B55 755106C4

Error Status (0x): D4384000 00000833

Error Address (0x): 00000000 01D03580

Error Misc. (0x): 00000000 00000000

Single bit errors:

Correctable ECC error

Error address valid in MCi_ADDR

Error reporting enabled

Second error

Error valid

Bus Error Code:

Participation processor: Local node originated the request (SRC)

Time-out: Request did not time out

Memory transaction type: Data read (DRD)

I/O: DRAM memory access (MEM)

Cache level: Generic (LG)

Data Cache Error MC0:

System line fill error into data cache

Syndrome: 0x70

OK, so you've either got a bad processor on slot 0, or bad RAM in the box. Have the hardware vendor run a diagnostic check, because this could very well be a bad processor (almost all MCE are).

[sangwooksohn]

>>cluberti

Thanks for your input.

Well, I did run the manufacturer provided diagnostic tool to check my CPU and RAM, but all tests passed without any problem.

Event12, Kernel-WHEA error seems to appear only when WinVista boots up. And while Windows is running, no error shows in event log.

However, Event12, Kernel-WHEA error does get logged even after the clean installation of WinVista, but as I have said only during the boot up process.

It's very difficult to ask for the warranty service for my WinVista error log since my workstation manufacturer supports WinXP only.

So can anyone tell me how I can pin down what part of my Hardware has gone wrong?

Thanks in advance.

Edited December 11, 2007 by sangwooksohn

[sangwooksohn]

I did run some more tests. And here's what I've found out:

Swapping CPU1 to CPU2: same error message

Repositioning DIMMs with each other: same error message

Removing DIMM's for CPU1 (with rest of 2GB installed for CPU2): no error log

Removing DIMM's for CPU2 (with rest of 2GB installed for CPU1): same error message.

So it seems that neither CPU's nor DIMM's is causing the error.

Would it be due to faulty motherboard?

[cluberti]

The part regarding having DIMMs installed for a specific socket leads me to believe that yes, it could very well be the mobo.

[sangwooksohn]

>>cluberti

Thanks for your comment.

I have requested warranty service and my mb + dimm's are scheduled to be replaced.

I will follow up after I get them replaced.