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auutumn

Unable to send/receive email

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In the last two weeks, my Outlook stopped working. I've talked with my ISP (Time Warner Cable) and they can't find out what's wrong. They suggest that the issue could be a corrupt file called "wsoft32.dll" if I heard the tech correctly. Whenever I test the account settings, I get the message "Log onto incoming mail server (pop3): The specified server was found but there was no response from the server."

Any ideas?

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If that file is part of the outlook, can you try to reinstall Outlook?

Did you test it with other mail apps like Outlook Express or Mozilla Thunderbird?

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I uninstalled then reinstalled Outlook but same issue. I tried Outlook Express and Mozilla Thunderbird but had the same issue.

Any other suggestions?

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Is the spelling of the filename correct, I have outlook installed and did a search for that file and can't find a file with that name on my hard drive

Edited by crck3rz

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You're probably right about the name of the file. I have Spy Sweeper and it ran a complete sweep the other day and did find a issue that it quanentined; I’ll run another sweep tonight. I found some info on trojans so I’ll look into more deeply tonight.

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