This is what event viewer has to say............... ********************************************************************* Event Type: Error Event Source: MsiInstaller Event Category: None Event ID: 11719 Date: 9/25/2001 Time: 5:17:56 PM User: N/A Computer: WINXP Description: The description for Event ID ( 11719 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Product: Microsoft Plus! for Windows XP -- Error 1719.The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance., (NULL), (NULL), (NULL), (NULL), (NULL). ********************************************************************* --Morpheus