my seagate 7200.11 just stopped working. It's really odd though, it will recognize at first and I can scan with some recovery programs and then all of a sudden it will just disappear and nothing can see the drive anymore. I was using this as my backup drive....I had images....music....movies.....everything on it. I will never buy another seagate product again. I work as a network admin and you better believe I know a lot of people and will tell everyone I can the same thing. I guess seagate really doesn't care about us consumer based customers though. Ohhh and Seagate apparently says that according to my serial number I am not in need of the firmware update.