From reading the seagate forum, I think they can simply ignore your email whatever if they wish. Reading the post here, they deleted the post if not their taste on seagate forum. I don't want to be treated this way. Let's make it simple, I realy wish someone here post a url to the new firmware after next Tuesday if seagate release the firmware to save my time. I think that won't break any confidential contract/license and won't damage anyone. Regards Leigh I think that Telecom New Zealand still will charge me. I can not find landline term. The reference is for mobile phone. Reference: http://www.telecomroaming.co.nz/TermsConditions.aspx Anyway what is the point for Seagate to ask their customer to call them to get a free firmware? It just waste their resource and my time and money. They want to keep their support center's job? That is the only reason I can think of. I heard from tomshardware that seagate got their staff redunant before this hard drive's problem disclosed. My college told me that his hard drive was broken which is the exact model mentioned here and he personally sent back to the shop and waiting for Seagate's assessment and not get the drive back now. My understanding is that the good practise the shop should just simply swap a new hard drive for the customer. The shop should not let the customer waiting the hard drive for months. Stop whinging and just send an email to seagate via their website. I am in Australia, so it's not much different for either of us. What is the point of your colleague getting a new hard disk with the same firmware bug for the old one? It's up to Seagate to fix the problem, not the retail store.