fuzzby
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May I remind all about Rule #1a?
:http://www.msfn.org/board/index.php?showtopic=18408
I can see some posts heading in a direction dangerously nearing the border-line....
jaclaz
Quite rightly so. I would imagine Salvation Data spent a lot of time and money finding a solution to Seagate's problem. If you're going to steal anyone's IP it should be Seagate's
Anways, I went the Salavation Data route so I may be biased but what they charge compared to a Pro DR center is quite reasonable. Just keep in mind that what SD sells you is not exactly consumer friendly. A lot of fussing and mucking around still has to be done with their solution.0 -
I've tried asking SalvationDATA if they had cheaper solution or even group discounts, unfortunately they don't.... heck, I wouldn't too, if I were them, seeing that they are the ONLY commercial solution that is even remotely affordable.... I'm surprised they don't even increase it just because of this issue...
Anyway, fuzzby, it looks like you're doing a great service for the folks up in Canada... I know this may be too much to ask (and maybe even bordering on breaking some copyright or IP laws), but perhaps you could help this forum by looking at what's going on in the serial ports... I'm sure someone on this forum can make an adapter that you could use to peek into the serial port activity... that would certainly speed up our efforts here to come up with a solution... just a thought, and I fully understand if you or others don't think it's a good idea... it is, after all, some form of stealing....
Like you, I am willing to pay some amount to recover my data, but USD500 is still rather steep....
I'm a little reluctant to peek inside it or modify it yet as I'll still need it in 100% working condition for other people sending me in drives. I would imagine I'd be offering this for a few more weeks but after that I'm game with whatever will help get to the bottom of this. Funny you mention Canada that as its Americans that are sending me these drives. PM me if you want my help. I'm not out to profit from this. I work in IT support at a major Canadian bank so I'm familiar with confidentiality/privacy procedures. Anyways I'll be doing it for the a few weeks and then hopefully by then we'll have more people here with the kit that can help uut and share the burden of cost.
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Mine is not that straight forward. There's a separate console that connects to the PC via USB. The serial cable is then connected to the console.
What is the full chain?
PC ----USB----console-----serial cable------? special adapter ? ----- harddrive?
-IDE - IDE/SATA adapter (requires another power cable) - HDD SATA data
PC - USB - > console < -serial transmitter - pin adapter - jumpers on HDD
power adaptor -molex power - molex/sata power adapter - HDD SATA power
tried to be as descriptive as possible. does that make sense? the chevrons are splits
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http://forums.seagate.com/stx/board/messag...e.id=4445#M4445
Is it me or AlanM is admitting that there is an issue with the 7200.11s????
I just want to make sure everyone is aware of the troubleshooter that works with undetected drives. It may not solve the issue, but it gets a great deal of the beginning, basic stuff out of the way, and it prevents missing little things at first.Saludos, ToKuRo.
LOL! Nah, I think you're reading too much into it! I'm sure HE knows that there's an issue. I bet he's never seen such a spike in chatter over one line of drives before all this. But obviously as a rep of Seagate he can't admit to anything and he'd lose his job if he did. I wonder if how he sleeps ok at night tho...
But in all seriousness he's just trying to clear out traffic from anyone who might have an actually working drive or some other failure.
I work in IT support and too often end users complain about something broken when there's in fact nothing wrong with it. Seagate Forums don't have a specialized or niche tech audience like we have here. You would expect a wide range of competencies posting there.
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FWIW, for my recovery the price I paid for my serial to sata cable + software was $500.
Can you please post a picture of the Serial to SATA cable? I've never seen one of these before.
Mine is not that straight forward. There's a separate console that connects to the PC via USB. The serial cable is then connected to the console. It's definitely something I could NOT put together. The repair kit I got came with this and a whole bunch of adapters. The documentation and support was a bit painful and patience is definitely needed.
Someone suggested teaming up in our locales and splitting the cost of the kit. As I doubt Seagate is going to do anything about it (they can't, really. The liability alone in this economic climate?) I would say this is probably the easiest method for anybody who needs their data back. I myself already have a couple people online shipping their drives to me to unbrick. I called a couple of Data Recovery sites and the cheapest quote started at $1500 low priority. I don't mind referring to these guys if you've dropped your hard drive while it was on or flooded it in the basement but for a simple firmware fix that should never have been there in the first place it seems like using a chainsaw when all you need is a pocket knife.
For what it's worth I know someone who's trying to get Italy up and running but no repair kit yet. I'm in Toronto, Canada with a kit and a rescued ST31000AS SD15.
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Rule #1 Always back up your data
Rule #2 Always back up your data (This is a backup to Rule #1)
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Such being the case, would this device be suitable?
http://alldav.com/index.php?main_page=prod...;products_id=11
$4 and free shipping (In the U.S. only, no international orders I'm afraid..).
Yes, this device is suitable. (It has MAX3232 or equivalent integrated circuit).
You can use 5V or 3.3V to power supply.
I use 3.3V and 1 resistance in series of 1K in RX and other resistance of 1K in TX (for protect hdd port).
FWIW, for my recovery the price I paid for my serial to sata cable + software was $500. I wasn't brave enough to make my own and risking damaging the recovery further. The kit was missing a power adapter but luckily I had one. The fix takes about 5-10 minutes to implement. Day 5 of restore and it's still working. Not sure if the fix will be permanent though.
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Thanks! Unfortunately seagate moderators do a darn good job preventing people from finding this thread. They blocked out all possibilties on their forum to link to this thread and alter or even delete our posts! We do have some small scale promotion going on at several forums, but for as yet we haven't got the resources to reach the bulk of neglected seagate customers.
I've seen the "moderating" that Seagate does on their forums. But I do see their side of it. They need to keep this under wraps. If they release a fix for it, then they are admitting to a problem to begin with. And if they admit to a problem they are liable for damages. They've probably worked out the cost of just replacing defective drives with more defectives ones and it came out to being much cheaper than admitting to the issue and settling a class action lawsuit. It's sad but I EXPECT this corporate behavior. Their hands are tied and they are making the decision that will balance the books best. They've probably fixed the issue in 7200.12 already and they had to shorten the warranties on those too because the cost of replacements on the 7200.11 is eating into their warranty budget. Again, this is speculation. But it's good see articles popping up on it. Seagate shouldn't get away with this unscathed.
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Oops, I posted a reply to the wrong message I think. I'll repost in here:
Excellent idea moving the forums off of Seagate and I was so happy to see the Inquirer article. Anyways would like to report that I had the exact same issue with my ST31000AS with SD15 from Thailand. Would not detect on boot. Using a repair kit I purchased online (not cheap!) I was able to connect to the drive through a special serial connection that I did not recognize in my 15+ years of PC experience. With the included software I was able to clear the BSY (busy) lock on the HDD and also the 0GB detect issue. Full functionality was restored and the data intact. The kit was expensive so if the data is not valuable then I recommend RMAing it in.
I've been hit with many requests from ppl online to unbrick their drives so if you want to mail it to me that's an option I'm providing. I'm located in Toronto, Canada. I'm in no way a professional recoverer nor am I looking to profiteer heavily from this. I lost 800GB from this Seagate defect and was pretty p***ed realmad.gif I'd imagine I'm not alone.
Rule#1 - Always back up!
Rule#2 - Always back up! (This is a backup to Rule#1)
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Excellent idea moving the forums off of Seagate and I was so happy to see the Inquirer article. Anyways would like to report that I had the exact same issue with my ST31000AS with SD15 from Thailand. Would not detect on boot. Using a repair kit I purchased online (not cheap!) I was able to connect to the drive through a special serial connection that I did not recognize in my 15+ years of PC experience. With the included software I was able to clear the BSY (busy) lock on the HDD and also the 0GB detect issue. Full functionality was restored and the data intact. The kit was expensive so if the data is not valuable then I recommend RMAing it in.
I've been hit with many requests from ppl online to unbrick their drives so if you want to mail it to me that's an option I'm providing. I'm located in Toronto, Canada. I'm in no way a professional recoverer nor am I looking to profiteer heavily from this. I lost 800GB from this Seagate defect and was pretty p***ed
I'd imagine I'm not alone.Rule#1 - Always back up!
Rule#2 - Always back up! (This is a backup to Rule#1)
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Anways, I went the Salavation Data route so I may be biased but what they charge compared to a Pro DR center is quite reasonable. Just keep in mind that what SD sells you is not exactly consumer friendly. A lot of fussing and mucking around still has to be done with their solution.
I'd imagine I'm not alone.
Seagate Barracuda 7200.11 Troubles
in Hard Drive and Removable Media
Posted
I'm sure the fear of one has contributed in keeping Seagate quiet and unresponsive thus far. No doubt the liability calculators are out! But even if there is one I doubt anything substantial will come of it. Maybe a $100 rebate off another drive? I don't believe the IBM class action amounted to much. IANAL but I'm pretty sure damages resulting from loss of data cannot legally be brought over storage manufacturers.